ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.55/5
Shipping & packaging:
4.56/5
Customer service:
4.48/5
Return/Replacement policy:
4.43/5
Featured Review


Verified
1/5

2024-05-16

Bad Business

"I placed an order, paid $5 extra for faster delivery. You waited until the delivery date to let me know the item was out of stock and on back order!!! Bad business, as I’ve been waiting 6 days for delivery! 6 days without the use of my CPAP machine. Now I have to wait for delivery from another company! Again every bad business on your part!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-05-16

Have not received my order

"Not only have I not received my order but there is no indication on the order confirmation e-mail which indicates my credit card was billed as to when or if ever I will receive it."


Verified
5/5

2024-05-16

Great

"Exactly what we wanted, work great "


Verified
5/5

2024-05-15

Just as ordered

"All my items were delivered in a timely manner and in great condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-15

The product arrived as advertised. Happy with the speed of delivery.

"The product arrived as advertised. Happy with the speed of delivery. The quality of the mask was great,
Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-15

Very satisfied, from ordering to delivery!

"Easy to use website, prompt customer service, delivery of product was as promised. I'm a satisfied customer. Will use this store again when necessary. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-15

Great experience

"Customer service was helpful and online ordering was easy. Pricing was very good. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-15

Great service

"Received order quickly and in excellent condition."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-05-15

Slow Boat to China

"The product is great but the shipping time is too long."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-14

Oxygen Supply Tubing

"Easy transaction & quick ship! Thank you."


Verified
5/5

2024-05-14

Good price; prompt delivery.

"I was thrilled with the lower price of my replacement nasal mask & headgear. Plus the delivery was earlier than expected. Thank you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-14

New purchase

"Fast delivery. Satisfied with product."


Verified
5/5

2024-05-14

Great experience

"From the Customer Service to delivery everything was great"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-14

Major Satisfaction with AirMini Purchase

"Having been a CPAP user for only five months, thinking of traveling this summer provided a bit of a challenge. When I learned of the ResMed AirMini, I decided to purchase one and leave my bigger everyday unit at home.

Where to buy one? I researched various sites and decided...again...that Direct Home Medical was way to go. Customer service was almost immediate after I asked one question before I ordered. Not only did I get a great price (including a 20% off code) ... but everything I needed was available. Free shipping was included and the package arrived in only a few days.

Now I'm getting ready to enjoy the AirMini on my travels this summer!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-14

So Clean Filter Replacement

"The replacement filter met my expectations. Order was easy and delivery was prompt."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process