"Bought 4 pieces of track lighting. Could have used a reminder to purchase connectors for the tracks. Had to place separate order which will delay my project."
"Would buy from them again. Delivered on time and as expected."
"items came well packaged nothing missing lived the product, well made an easy too install. highly eecommend direct lighting !!!"
"Shipped same day. Fast delivery everything came as ordered. Happy with product "
"Installation was clear and relatively easy. But the supplied toggle wing nuts were thin and stripped when tightening. This required a separate purchase of better quality toggle bolts and a removal/re-install of the first track."
"The fixtures ordered were delivered quite fast at at an excellent price. But they're not white, they are a cream/ivory color. "
"quick service, good quality"
"Found the lighting we needed for our new shop. Product arrived within days and was exactly as described."
"I’m very disappointed that my shipment was supposed to arrive by the end of the day on Friday and now it says it’s coming on Tuesday. I told my customer I’d be there Monday to install the track lighting but now I have to cancel it"
"I looked for these specific lights for replacing our over the kitchen cabinets lighting. Wanted something simple with the warm light we needed. I am so grateful. Thank you!"
"the process was very smooth "
"Sent wrong item, couldn't do swap outs so sent a link to print returns label which I did.then accused me on multiple emails of not sending it back. Had to get eBay to block them from sending messages in the end. They sent it wrong in the first place"
"I love their site. The shipping has been efficient even during COVID. I did receive a bulb that does not work and I have not had a chance to get a replacement. My lighting is for a salon and the products look amazing in my new salon. This company is my go to for track lighting heads and bulbs. thank you! This company is excelling in every facet of their business.
JB"
"Great service as always!!!"
"I happen to be a business owner in the LED lighting industry with over 10 years experience, and 5000 commercial lighting projects completed.
Recently while looking for a track lighting system for my home bedroom unfortunately I came across the company: direct-lighting.com I have never done business with them before and figured the pricing was OK so an order was placed.
Upon receipt of the merchandise one of my electrician's began setting up the lighting kit, but found one of the fixture head's to be faulty. He recommended contacting the company where it was purchased. After reaching out to the company I was told there was nothing wrong with the fixture head and ended up in a heated conversation with them. The individual would not allow me to get a word in edgewise and accused me of not having a professional install the (Plugin) track lighting kit. This was not a hardwired system.
The person at direct-lighting.com was abusive, condescending and disrespectful. I had asked for a full refund to which they obliged and offered not to charge a restocking fee of 10%. They did not offer to send me a reshipment label.
The down side was I would need to ship back the track light system as the lamps would not come loose from the track itself. Basically, it would end up costing me $76.00 dollars to send it back via UPS, while the whole order was $95.00 dollars. Of course, they would offer to not charge a restocking fee on the defective product... They obviously knew the shipment back would ultimately end up being a wash in their favor.
It was just a terrible experience and I highly advise those looking to do business with direct-lighting.com to stay way! Hopefully you don't run into the same issue. Best of luck. "