"I ordered a frameless cork board from walmart.ca which was shipped and sold by Direct Home Supplies. I did receive the product in a timely manner, however, whoever packaged it, did not add support to the packaging and the product was broken in 3 places!! I contacted Walmart.ca to pick it up and provide me with a full refund but they won't and say I have to contact Direct Home Supplies directly. Being in Canada, it will cost me more to return it than the item cost me! Wish I checked the reviews of this company prior to buying. Lesson Learned!"
"Back in October I ordered a Camouflage Ghillie Suit. Received it and only it was too small, it was poor quality. Followed direction for returning it and here it is January 2019, 3 months later and still no refund!! Unbelievable! No way to run a business."
"Same as the guy below. I ordered a case 12x12 of brake fluid and recieved one bottle. Luckily walmart helped and I received a refund. "
"I order an adult elf costume and they sent me Harry Potter children costume. So disappointed. I ordered through Walmart. It ruined the event because it was advertised pictures with an Elf. The worst part about the whole experience was it was almost two weeks late. "
"#1 Ordered a case of 12 Amalie Brake Fluid from WalMart which was supposed to be supplied by one of their vendors... Direct Home Supplies. Direct Home Supplies cancelled the order and gave no reason whatsoever for the cancellation.
#2 PLACED A 2ND ORDER ON OCT. 25TH. IT TOOK THEM 10 DAYS TO DELIVER THE ORDER AND IT WAS WRONG. SUPPOSED TO BE A CASE OF 12 BRAKE FLUID CONTAINERS, THEY SENT 1 (ONE) .
TRYING TO REACH THEM DURING NORMAL BUSINESS HOURS BY PHONE IS IMPOSSIBLE. THEY JUST WON'T ANSWER AND REFER YOU TO CONTACT THEM BY E MAIL AND THEY DON'T ANSWER THAT EITHER."
"I order circular knitting needles on August 24th. They should have arrived the first week of September but nothing arrived. I received an email from ups saying that the label had been created, but no other notifications came and I've been constantly checking the tracking number and there have been no updates. It's been over a month and I still haven't seen any other communication from them. I had to contact the seller through walmart and it was the same response each time I tried to contact them. Sorry for the delay, that they were going to contact the warehouse to for further information regarding the issue but I still haven't heard anything back. At this point, I'm out my money because as usual, walmart is pretty damn useless over the internet so I guess this will teach me not to buy anything off the walmart site that's sold by third party sellers. I know not every third party seller is a crook like Direct Home Supplies, but that's just how I feel about it. "
"Ordered a cat collar on sept 9 from Walmart. Apparently it was sold by Direct Home Supplies. Was suppose to be delivered by sept 24. I did receive my order. It was late. But I still think your way of handling customer complaints is terrible. Instead of just ignoring your customers and sending automatic emails you should be in personal contact with the customer. You way of handling customer service shows your customers are not important to you. "
"I placed an order with Walmart.ca but it was to be filled by Direct Home Supplies. It's been 50 days now and I still have not received these items! I've contacted this company twice by email and both times I've received a form letter saying they will look into it. (The reason I know it's a form letter is because the second one was from a different sender and yet word for word the same as the first.)
But after 50 days nothing has been resolved. There has been no further contact. And I can't find a phone number for the company anywhere.
I've called Walmart 4 times and they've been less than helpful. Each time telling me they will "escalate" my problem but never seeming to do anything.
I don't understand why Walmart has aligned with this seemingly less than competent company. And the whole system of third party resellers through Walmart is not helping the companies reputation in the least.
Bottom line is, I will never order anything from Walmart.ca again. And I will definitely never order anything from Direct Home Supplies. No matter what outlet they may be using.
It's no wonder why they have nothing but Horrible reviews!"
"I ordered through amazon.ca. It was supposed to arrive two weeks ago. I wish I had seen this earlier.
The tracking number they've provided (if it even is a real one) is useless since they didn't give the name of the carrier. :/"
"I ordered a fishing reel for a Father’s Day gift and chose 2 day shipping. It should have arrived the Thursday before Father’s Day. They sent a confirmation stating the package would arrive on The following Friday. I went in to cancel the order, thinking it was a simple Walmart return to find out that Walmart wasn’t even the supplier. I had to deal with this Direct Home Supplies sham of a company. I submitted a request to cancel my order stating that I had ordered this gift for Father’s Day with 2 day shipping and it wasn’t going to arrive in time. I got a response stating they were going to look into it. Four days later, no response. So I emailed again and they said they were still looking into it. I checked the tracking number and the reel was never shipped. UPS was awaiting shipment from supplier. I sent them a screen shot along with my next message to cancel and refund my purchase. They were still digging deeper. What’s to dig into, I don’t want it anymore. I will NEVER order anything from Walmart.com again. Amazon only for me going forward. They are more transparent about who you are ordering from. I will keep pursuing this because this reel wasn’t cheap."
"I recently purchased two tee-shirts from Direct Home Supplies through Walmart.com. Even though the order was for two of the same shirts, they sent different ones. When I tried to exchange their mistake, they told me I had to pay the return postage. I went back and forth with Mike in Customer Service, but they never took care of their shipping error. TERRIBLE CUSTOMER SERVICE!!!!!!!!"
"order not shipped in full, hostile response to inquiry. avoid."
"Why didn't I read the reviews first? I have never ordered from Walmart, and never will again!! Why is Walmart still letting this company fulfill (using the term loosely) orders for their customers!?! My order confirmation said order being filled by Books Direct, but shipment came from Direct Home Supplies. They sent the wrong item, and though the packing slip says "notify Customer Service for return instructions", the phone number provided is not in service. Do I pay the return postage and hope it gets to them for a refund? Sounds like that will be a waste of time and money. "
"I ordered a book for $28 and received a cd. The phone # on the order was no longer in service.
Shane on Walmart for allowing them to be on there website"
"Ordered Sharpie pens from Walmart site on one day only deal. Quantity listed 36, but only received one per order. Saw that this had happened to another shopper months ago but hoped it had been corrected. Apparently, it is a purposeful misrepresentation. "