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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-05-11

"I had help from Frank in parts and he was very helpful in helping pick the correct header"


Verified
1/5

2015-05-10

"Direct Cycle Parts
------------------------------------------------------
Order Number: 24191
Detailed Invoice: https://www.directcycleparts.com/account_history_info.php?order_id=24191
Date Ordered: Wednesday 25 March, 2015
"


Rep reply posted 2015-05-28
A rep from Direct Cycle Parts, DirectCycleParts, has responded:

“Hello,

I see you ordered a Thunder Header Exhaust. I do not see any calls or emails from you so I do not know what the issue may be.
If this one star is because of the lead time, please understand, it is out of our hands and we also wish we could get you the pipes faster.
If you would please reconsider your review, it would be much appreciated as we can not control the lead times.
As far as lead time on the exhaust, when you ordered online you checked the box that you read and agree to the following terms.


"We do not stock any Thunderheader products due to the Thunderheader warranty. The warranty starts the day Thunderheader ships their product, which ships directly to your location from Thunderheader.
Thunderheader cannot ship to any customer located in California. Please [click here] for more information.
All Thunderheader products generally take at least 5-10 business days to assemble, package, and ship their product. Please understand it may take longer for Thunderheader to complete your order for shipment. Recently, the average lead time has been anywhere from 3-6 weeks. Also, please allow an additional 2-5 business days for it to be delivered at your shipping address. Thunderheader ships all their parts via UPS. A UPS tracking number will be forwarded to your email address as soon as it provided from Thunderheader. A signature is required upon delivery. We are not held responsible if the wait time exceeds your expected wait time. All Thunderheader parts are made to order and, occasionally, a part may be on backorder. If this is the case, we will notify you of any updates Thunderheader will pass on to us. If there are any warranty issues, Thunderheader requires you to send the product back for inspection, before they can replace it. In the rare event this needs to be done, we can send you a call tag if needed. If you have any questions, please call or email us before you place your order. "”


Verified
5/5

2015-05-08

"Quick to respond and customers can tracking order to known under processing.
"


Verified
5/5

2015-05-08

"Very good customer service and fast delivery!"


Verified
5/5

2015-05-07

"I really like the prices and fast delivery with Direct Cycle Parts. I only wish they supplied a confirmation email as well as tracking. I never receive any info at all about my order via email :("


Verified
5/5

2015-05-01

"Excellent pricing! Received in a little more than a week."


Verified
5/5

2015-04-25

"DCP has always been a great source for my Harley-Davidson needs!! "


Verified
5/5

2015-04-21

"Best pricing around. Received product within a week. "


Verified
5/5

2015-04-13

"You guys are awesome!! Lowest prices out there for sure! I will be coming back to direct cycle parts for pretty much all my upgrades. I ha e recommended you to several of my rising buddies and they too have had the same great experience as I did. You're always willing to help when I call and have a questions and very respectful and professional. Keep it up guys! Thank you for a great experience! "


Verified
5/5

2015-04-10

"Very quick shipment great pricing, I will definitely shop again"


Verified
5/5

2015-04-08

"They had the best price available. Shipping was quick. The only thing I could ask for would be better communications and more current order updating on their site. A week after it was delivered, my order was still listed as "processing" on their site."


Verified
5/5

2015-04-03

"Great price and fast shipping. "


Verified
5/5

2015-04-01

"Great deal, great product, super service! AAAAA+"


Verified
5/5

2015-03-31

"everything went as it should great"


Verified
5/5

2015-03-26

"Great pricing and quick delivery product just as described."