"I am lucky enough not have been duped by this unprofessional company, Electro Centre Ltd t/a digital-point.co.uk

Like many we saw the TV we wanted at a good price, so we went for it on a finance basis, we ordered from Electro Centre Ltd t/a digital-point.co.uk but the finance application did not go through which was ok as we were going to put it on card.
When we notified Electro Centre Ltd t/a digital-point.co.uk that we wanted to complete the order on card, "surprise surprise" the price of the TV was increased. We had an order number and are intent to buy was confirmed with a follow up email confirming I would be purchase through card.
The really unprofessional and lack of customer service came with a simple no solution answer email from Electro Centre Ltd t/a digital-point.co.uk ...

“I AM SORRY BUT THE PRICE OF THIS PRODUCT HAS BEEN INCREASED TO £7... WE ARE UNABLE TO HONOUR THE PREVIOUSE PRICE.”

Of course all we can think is lucky we didn't have to deal with Electro Centre Ltd t/a digital-point.co.uk through the rest of the purchase stages.
AllI can say is to the response from Electro Centre Ltd t/a digital-point.co.uk is to be able to honour a price you have to first be honourable!

Review was the experience of our purchase process with Electro Centre Ltd t/a digital-point.co.uk
"

"Cheap prices but the worst customer service I have ever experienced. I will not buy from these people again. Ever.

I was unavailable when an order was delivered but using the "we tried to deliver" note I called the delivery company (Initial City Link) and arranged a date to pickup the package from their depot. On arriving at the depot the package wasn't there - they informed me that the package had been sent back to the supplier, despite me having arranged to collect it.

The fault was squarely with the delivery company, who seemed to have ignored the note on file saying to hold the package, but they couldn't do anything as my package was now back with the supplier.

I then called Digital Point and anticipated that they would arrange a redelivery of the item and apologise for the mistake their delivery company had made. Instead they told me that I would have to pay another £17.50 to cover the cost of redelivery, which I was not prepared to do as their shipping company had made a mistake, not me. They recommended that I speak to the delivery company to sort it out but they couldn't do anything, as they didn't have the package any more, although they did admit they had made the mistake.

To cut a very long story short, I then spent a good two weeks chasing Digital Point trying to get them to redeliver my order without charging me any additional delivery cost.

I spoke with one of their "customer service" reps Ray who would frequently put my call on hold without warning or hang up, and then when I called back swear that he hadn't spoken to me. Mr Ahmed their "customer services" manager was no better. At one point he advised that "if you're not going to be available to take a delviery then maybe you shouldn't order online" and then invited me to "take us to court then" when he realised that they were in the wrong but was too stubborn to admit it. I wrote a letter to their customer services department but unsurprisingly received nothing back from them.

At the end of the two weeks I cancelled the order and requested a full refund and then a month later, when I still hadn't received any money back I called them and they said they'd refund my card there and then.

I got the credit slip the next day and they'd taken £8.50 off the full value of the refund. I never found out why but I was just glad to have got most of my money back from them."