"Re: DigitalPhotoHQ, 42 West 38th Street, New York, NY. 10018. On January 12. 05 I ordered two Olympus Cameras e.g. C-7000 and C-60. My e-mail order was answered telling me that by phoning 888 - 915 - 2600 I would get a better price. NOT TRUE.
I ordered these items from a person by the name of Brian. His first action was to switch me to a "Canon" product. When this did not work he sold me "high speed cards" which did not exist. I was quoted a price of $ 1199.99 US. After I received my Bank statement the amount was $ 1334.00.
The order was to be shipped within 3 business days - it was not. I was given a Fedex tracking number which did not exist. I was told by the manager that it was a Fedex problem - Not true. The items were not shipped until January 21.05. The original order number was changed by Digital to another. On January 13. 05 I got an e-mail from Digital advising me "The order has been shipped" giving me the tracking number 696888272615. This was not true. Fedex did not have a record of this shipment. The sales manager - Sol Haber - assured me that he packed the parcel himself! The shipment never left their premises until January 21.05. My phone calls to several persons were answered by giving misleading information. A person by the name of Tiffany told me that the items were on backorder (even so the sales manger said that he sent it himself). On January 24. 05 in the afternoon I got a Call from person by the name of "Victor" who told me that the parcel has been shipped. When I questioned the unethical behaviour of his firm, he told me that I must have had the wrong tracking number. Another lie. I had to get in touch with the BBB in Manhattan and enlisted the services of the legal department of the Credit card company and finally DigitalPhotoHQ refunded $ 161.12 CA. This company has used every trick to cheat me. Every statement they made was either misleading or gravely mistaken. They used to advertise on NexTag - they are no longer listed. Because of limited space I will only concern myself with the most important items. This company should not be allowed to function if they are not willing to operate in a reasonable,generally accepted standard of business practices. My advice to anyone - stay away from these people.
Some one of DigitalPhotoHQ disputed someones claim that they would not switch customers orders. This is an outright lie.
I am giving my full name and address to assure people that my statements are correct.
Walter Beisel, P.O. Box 21134, Stratford, Ontario, Canada N5A 7V4.
"
"Where to start ... I placed an order for a Panasonic Lumix FZ-20 on 2-17-05 (Thursday) around 4pm. Since it said that it can take up to 3 days to ship the item, I wasn't expecting it to ship until Tuesday at the latest ... and plus, for the price ($450 compared to $600 at other places) I was a little lenient. When I didn't hear anything from them, I emailed their customer service and haven't heard anything back since, then I called them ... WOW, what a quick trip to a dead end. Out of the ~50 times I called them, I got a human twice, the other ~48 times ended up me having to hang up because no one would answer the phones. The first time I got a human, I asked to speak to the manager, ANOTHER BIG MISTAKE ... he transferred me to the managers voice mail. I left him a message and haven't heard back since. After many more phone calls, I got another human (who picked up the OPERATOR line) and he said he was the "manager" for the day, since the real manager was out. After arguing with this "manager" for 5 minutes (which by the way was rude and mean the entire time) I quoted what they sent me when I purchased the camera "www.digitalphotohq.com was designed around the customer" or something like that. And went on for another minute or so. He was finally quiet and I thought I was getting through ... just then he said, "ok sir, have a nice day" and hung up. Shortly after that I get a cancelation email. I'm glad these guys didn't charge my credit card, but this was the worst online purchase experience I have ever had. WARNING: PLEASE DO NOT BUY FROM THESE GUYS!!!"
"I ordered a Nikon Coolpix. They never filled the order. I got one phone call right after purchase and a guy tried to sell me a bunch of accessories. I didn't buy and next the order was backordered (although it was in stock over the phone). They never answered email. After 7 weeks I called and could get no information other than "backordered". So I canceled the order. No money lost, just time. Not a good experience."
"I buy one nikon D70 from this store. First They send it to wrong address.
Worse things is that they told me the rebate form for 100 $ in the box.
I did not see it.
I make a call.
they told me to find the rebate form from www.nikonusa.com.
I can not find it.
i just find a form posted by Nikon Company in PDF format. and Nikon Company says: Contact the dealer.
I make a call to the Nikon Company.
They told me that the rebate form is only available from the authorized dealer.
I call DigitalPhotoHQ.com, They told me that they are not the Authorized dealer.
They always ask me to check the website of Nikon and contact Nikon Company. I ask them the phone number of nikon. They told they do not know.
I think they certainly know we can get the rebate or not. I am not the only one who make the call.
So DigitalPhotoHQ.com can not give the 100$ rebate form of Nikon Company to you. Do you like to buy anything from this company? Answer is NO!
"
"This company makes it almost impossible to exchange my product. There is NEVER a manager available to speak to and voice mail results in absolutely NO response. I have abided to every one of their exchange policies but they do not honor my exchange. After over a month of attempts and voice mails, I have yet to hear from the company once. I am Very dissappointed."
"Today I ordered the Olympus C740 3.2 megapixel camera. At first I thought it was the best price online at $199.88 for a brand spanking-new, in the box camera with a 90 day, 1 year limited warranty. I checked-out online and then they sent me an email to confirm it asking me to call in. That's when they tried to sell me extra stuff like extended warranties, better batteries, etc. Now on the invoice, the total was $199.88 & $19.95 for a total of $219.83. When I got on the phone to confirm, the slimeball said the total was about $257! He says they have "insurance" and that if you read the fine print in the in-cart box you'd see it. I was furious and said that nowhere on your website, it mentions about adding extra for insurance. I told him to cancel my order immediately. They sent me a cancellation email shortly thereafter. My advice: Stay away from these slimeballs. I don't understand how the previous 2 reviews gave them favorable ratings. They must be employees down in the boiler room. BUYER BEWARE..STAY AWAY!!!
just an update...when I checked my account on their website. I crossed out my address. Notice the shipping/ground charge. Now I live in MA; to ship from NY/NJ to MA can't be $60. Of course they added "insurance". What slimeballs!!! This is what it says:
Order Number : 2777
Order Date : 1/18/2005 12:18:00 PM
Current Status : Cancel
Item Price Quantity Total
Olympus C-740 3.2 Megapixel Digital Camera $199.88 1 $199.88
Sub Total : $199.88
Shipping (Ground) : $59.95
Tax : $0.00
Grand Total : $259.83
"
"WOULD NOT RECOMMEND THIS STORE! THEY ARE LIARS AND THIEFS.
Lisa- YOU ARE A THIEF JUST LIKE THE REST OF THEM.
We ordered a camera from this store because their cost was lower than the leading online sites. BIG MISTAKE. The retail box we received was what is known as ‘grey market’, not a legit domestic product meant for retail sale. On top of that:
*we only received international cables, no domestic cables
*we did not receive an extended battery that we paid for.
*they shipped the wrong size memory card, which does not fit in the camera’s memory slot.
It is now three months later and not a SINGLE THING has been resolved. A cust service rep Lisa promised me over the phone that my credit card was just refunded for the items I didnt receive. IT WAS A LIE. They had zero intention of refunding me.
PLEASE SOMEONE SHUT THIS BUSINESS DOWN. THEY ARE FILTHY DISGUSTING CRIMINALS."
"The salesmen gave me great advice on the camera to buy my daughter for christmas, and the order shipped the next day. Good service is hard to find these days."
"Although shipping price was a little expensive, their service was fantastic. i browsed for the camera for weeks, and this place got the cheapest, saved me 100 dollars from retail and other website. i ordered on sunday, they shipped it on monday and i got it on friday. Very fast service and honest unlike other places. Would shop from here again."