"I returned a ring that I bought on a cruise and with the help of Claudia, Customer Service Representative at Diamonds International in New York the exchange was flawless as was the diamond eternity ring I got in exchange. Thanks Claudia and thank you Diamonds International!"

"The item (a tanzanite drop necklace) that I ordered from Diamonds International was 1) a good deal, 2) received very quickly and 3) exactly what was shown online. It's a nice compliment piece to the stone that I purchased from DI in Grand Cayman last summer. "

"The earrings I bought are gorgeous and well worth the money. The stones are clear and good sized. The pictures online represent the pieces well. I love them! The only bad thing was that one or both were not in stock and my order was not processed as soon as expected and there was no communication to tell me this. I ordered on 5/7 and got them on 5/16. I found out they were out of stock and had to be ordered from the designer when I used the online chat to customer service. They arrived a couple of days later."

"The item I purchased actually arrived before I expected it to. The light color of the tanzanite was a little dissapointing but, for the size of the stones and the price, Diamonds International is very hard to beat. Keep up the good work!"

"Although my credit card had the DI charge pending, I have not heard from them since I placed the order nor has the item that I purchased arrived. I do prefer the in store interactions, but the stores I visited did not have the earrings I wanted to purchase and they were shown online, but I am thinking they are not available online either."

"Very good. We have visited several DI stores in various ports on cruises to get the charms, and the purchase we just made was to get the ones from other ports we had visited, but did not get the charms (we were not on Royal Caribbean, and therefore did not get the certificates). In our visits to stores, we were very pleasantly greeted, and were never put unded any pressure to buy anything else. Our mail order was very promptly and adequately filled."

"The overall experience with Diamonds International has been terrific. Very friendly, courteous staff offering knowledgable advice and suggestions. Very easy to work with."

"Excellent, I have ordered before with very satisfactory results. "

"Terrible. I have placed 2 orders with them and been unimpressed with both. Never coming back."

"I am very satisfied with the service and necklace that I ordered."

"I really can't answer this question yet because I still don't have my order nor did I receive shipping notification yet. When I ordered, they said it would be shipped on 4/17, but no word yet..."

"We ordered my wedding ring on line, and were told it would take 3 weeks to be dispatched as it had to be made to order. It actually took a week longer due to the Easter vacation, but I had to contact them to ask what had happened, they didn't contact us to explain the delay. Once it had shipped however, it arrived very promptly, was well packaged and we received several vouchers for money off further purchases. "

"Love the charm bracelet, these were a great idea, can't wait to collect them all"

"it was wonderful, in store in Cabo San Lucas as well as online! Totally made me a customer for life! Love DI!"

"My order has not yet been recieved as there was a minor problem when the order was placed. When I contacted customer service they were helpful and remedied the issue quickly,but did not call me back to tell me everything was ok. (It was agreed in my first call I would be contacted). Hopefully my order will arrived quickly and properly !"