"Deluxe is just what the name implies. Building a website takes time but it is so worth it. Deluxe listened to my input and applied my suggestions. I couldn't be more satisfied!"
"Every time I call in to reorder checks, the customer service rep always tries to upsale. I understand that, but changing the product from a previous order is NOT acceptable. I always have the previous order sheet and read off the pertinent information (check type, quantity, etc.) . When I placed my order today, the amount was significantly higher from just a few months ago. When I asked, the rep said I'm not sure why, this is the total. When I got the confirmation the reason is they changed the type of checks we have ordered over and over again, even though I provided the Item number to her. So I have to spend time getting it corrected. I check things over very carefully when I place orders like this for just this reason, but think of the people who will just accept what they send them is correct. Bad business practice!"
""Deluxe s a great way to design your logo. I was first interviewed on my concept. Then we continued through several meetings as the design process took place. We ended with an amazing logo that encompasses all that I desired. I have been in business for 13 years. I travel around the world with yoga, coaching, inspiration, and am a best selling author. This rebrand was done to link all of the past and bring forward the Nahi Wellness lifestyle brand. I am extremely happy with the product and care that was done to hold something so dear to me with love. Thank you and if you are looking for your logo go for it! Peace, Sid McNairy" "
"Here is my experience with Deluxe Corp (the people who print checks for your checkbook. their website is www.deluxe.com)
Dennis: Chat Connecting
System: Connection established.
System: Initiating Call, Please Wait.
System: Call Connected.
System: Welcome to Chat. You can chat and send pages.
Cheryl: Welcome to Web Chat. How may I help you today?
Dennis: I ordered checks a couple of weeks ago on the automated phone system. They still haven't come in, and we are now out of checks.
Cheryl: Is this for your business or personal account?
Dennis: business
Cheryl: May I please have your business name, zip code and phone number to assist in locating your file?
Dennis: xxx xxxxx xxxxxx
Dennis: xxxxx
Dennis: xxx.xxx.xxxx
Cheryl: Dennis, would this have been a reorder or new order?
Dennis: reorder
Cheryl: I did not locate a file under the name or phone number. May I have your bank routing and account number to assist in locating your history?
Dennis: xxxxxxxxx
Dennis: xxxxxxxxxx
Cheryl: Thank you, we show the reorder, shipping to xxx xxxxx xxxxxxxxxx
Cheryl: Shipping to a P.O. Box does take the full 2 weeks to receieve.
Dennis: You charged my account on 01/11/2011 Misc. Debit CHECKING SUPPLIES $37.90
Cheryl: If you do not receive the checks by Wednesday, please call customer service at 1-***-***-****
Dennis: But I ordered WAY before this. It was the end of December when I ordered, and somebody obviously is just getting around to processing the order on 1/11.
Cheryl: I show the order was entered on 01/01/2011
Cheryl: Standard delivery to a Po box is 10-14 business days.
Dennis: Why the heck did they wait 11 days before processing the order?
Dennis: If they had shipped on 1/1 when I ordered they we would have had them.
Cheryl: You may call customer service at 1-***-***-**** as they will have more detail as to why there was a delay. This is our personal division that will have more access to your personal check order.
Cheryl: Dennis, I apologize for the inconvenience. However, that is not my intentions.
Dennis: Ah, the art of deflection. Get rid of me any way that you can.
Cheryl: Thank you for using Web Chat. I will now end our chat session. Have a good day.
System: Call Disconnected.
Dennis: Chat Connecting
System: Connection established.
System: Initiating Call, Please Wait.
System: Call Connected.
System: Welcome to Chat. You can chat and send pages.
Cheryl: Welcome to Web Chat. How may I help you today?
Dennis: Why did you hang up on me before I was finished talking?
Cheryl: Dennis, I apologize we were disconnected. Thank you for coming back in.
Dennis: We didn't get disconnected. You purposefully hung up: "Cheryl: Thank you for using Web Chat. I will now end our chat session. Have a good day."
Cheryl: Dennis, is there something I can help you?
Dennis: Yes, there is. You can help me by making me understand why you purposefully hung up on me while I was trying to communicate with you.
Dennis: Don't worry about it. I've copied and pasted it, and I will be posting this conversation on the internet to reveal your company's low level of customer service.
Cheryl: Dennis, I apologize for the confusion. However, I waited a few moments with no communication and we were disconnected.
Dennis: No you didn't. I have time stamps on my end and you waited exactly 23 seconds before you hung up the call.
Cheryl: I understand your frustration, however if your able to contact 1-***-***-**** they will be more than happy to discuss the entry of order and process from their side.
Dennis: deflection, deflection, deflection. Get rid of the customer any way that you can. Look for this conversation to be seen in multiple places on the internet. It is horrible that your company would fool around and wait 11 days before even processing my order. Then sit there and tell me I'm gonna wait another two weeks.
Dennis: And then when I contact you do nothing but use deflection tactics to get rid of me.
Dennis: Good bye. look for the conversation on the review sites.
System: Call Disconnected."