"I give Dell five stars in delivering crap customer service. My laptop was of average quality, but because I have to deal with the idiots at Dell, that drove it down below one star. I tried to leave feedback on their site, and on Google, but that is nearly impossible. What used to be a great company has turned into a steaming, fetid pile of feces.

I made the mistake of trying to use my Dell rewards today. After spending ten minutes on the phone with their sales department, answering questions about myself and my original order, I was told that I'd have to contact customer service, which was closed today. It's Saturday morning here. I don't know what time it is in Manilla, but Dell's cost cutting in their customer service department is less than impressive. They can keep their rewards. Customers vote with their feet. Here's my reward, Dell. Screw you."

"We ordered an Alien ware computer for our marketing business. The delivery was stated as the 13th Dec. On the 13th of Dec we checked the status and the status had changed. We did not receive notification from Dell. The current delivery is now 24th Jan.... yep, a month and a half later so total delivery would be 2 months... Nope, not happening. So we called to cancel the order. Dell is saying they can't cancel the order! What ..... We are fighting with them and contacting the credit card company to get this sorted as we need this computer for delivering a project for a client before the end of the year! Awful customer service, poor english, running off a script, long on hold times just aweful. Please do not buy from Dell, they have truly lost it. We went to Canada Computers and build a much better computer with quality parts at a lower cost and we will have it in 3 days!"

"THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS.
I ordered a Desktop XPS Computer from Dell on November 29th 2019
for $1000. The salesman promised it would be delivered by Dec 5th.
You guessed it, it did not arrive on Dec 5,6,7,8,9, or 10 !
I placed numerous calls to their so called customer service and was stalled, lied to and promised expedited delivery and compensation. You guessed it, none of this happened. I asked each time to speak with a supervisor but none were ever available in India. After each frustrating call I received the attached email with the promise that somebody would get back to me, you guessed it; nobody ever got back to me. I tried googling other contact phone numbers but was always routed back to India where the staff is very difficult to understand. I tried to cancel the order but to no avail. They may make good computers and they say they "take pride in their service" I think not !
I will be sending my computer right back unopened if I ever get it and will never buy from them again."

"I purchased Dell 7386, top of the line Inspiron 13 2-in-1, in June 2019. Since then, I am traveling and have left US.
(1) Now, the Bluetooth mouse WM615 is no longer working with this laptop and Dell has disowned responsibility by stating that mouse isn’t compatible with the laptop while when I purchase the mouse, the specs showed compatibility with 73xx laptops.

(2) Then, a new issue has arisen – more serious and something needing immediate attention. Whenever my battery hits the 30% or near mark, it gives the message “low battery”, yellow-amber light turns on and the laptop dies. Further, it never charges beyond 90% while operational. I have to turn off the laptop for it to charge beyond 90%. In this case, it’s clearly a case of a faulty battery in a new laptop but Dell, again wouldn’t listen. They asked me to fly back to US so they can replace the battery for me!
With this experience, far different than the one I had with Dell 3148 where even after 4 years the battery still works fine, I am no longer inclined to consider Dell for future purchases as well as recommend to everyone to reconsider before purchasing Dell.
"

"I purchased a laptop on Black Friday deal it was the biggest mistake I made because I have been issues ever since. Everday I try to use the laptop it freezes and Dell fail to take responsibility. The last thing they told me that it has a software issue and thr software department want yo charge me $169 so I will now be pumping money into a laptop that I rarely get service from."

"My highschooler has used this laptop for 1 1/2 years... Maybe a dozen times used, mainly for writing papers, etc. Because the warranty is out, I need to pay $129 for a 3 day fix, or buy a warranty that costs more than this beginner laptop. What a joke. Computer has been stuck not loading. I've tried the YouTube videos, worked on it for several hours. Nothing. Customer service said they could have it fixed in 20 minutes. What a sham. Fix the almost new computer!!! Do me a solid and fix your product! Man, I hate Dell. "

"Dell send a laptop I chose (dell xps 13, 9380) to a wrong address. First, dell changed my address without my permission and without notifying me (broken email notification system?). Then they shipped my laptop to that edited address without informing me in any way (no notification by email). By chance I logged in to dell online and found the status was Shipped. When I tried to confirm my Shipping address online, I got an error that I was unauthorized to view it (broken website?). I waited (a long time) for support chat. An hour later (prepare to be patient with their queue and the speed with which they reply to you, as they multitask several people) I found out that Dell changed my address and shipped the laptop to the new address. The support clerk was useless over the chat and said a supervisor will call me in a hour. It sounds like the supervisor will tell me that Dell does not ship to RURAL addresses in Canada. I will find out. If I knew how this purchase will turn out I would have gotten another Lenovo."

"This was by far the WORST customer service experience I have ever had. I'm ashamed to say I bought not one, but two Dell computers in the last 2 months. I have never felt more unappreciated as a customer. To tell your customer, "we have millions of customers we can't compensate them all" is definitely a way to lose a customer for life. I absolutely felt like my issue was nothing to Dell. I'm not asking for free money and hand outs, I'm asking Dell to recognize that I had a shipping issue in the very beginning of this order, now the thing crashes before it's 3 months old and that I also purchased a second computer from you in the same time frame - and to say look, this has been a bad customer experience, the least we can do is give some sort of compensation for her time. The fact that Dell does not stand behind the operating system they have on their computers is outrageous. All Dell did was pass the buck because it wasn't a hardware issue. As a photographer, if my customers prints come back from the photo lab looking horrible, I don't expect them to just settle and deal with it and tell them I have millions of customers and I can't guarantee the photo lab work. No. I make it right with my customer and then, if need be, take the issue up with the photo lab. You all need to learn a thing or two on customer service. There is no way I could go to work every day and perform the this low level of service. Shame on all of you. I have ZERO confidence left in my $2000 computer knowing it could crash at any moment and I'm stuck. No more Dells - and there was going to be 2 more purchased at Christmas for my children. This is sickening. "

"Don’t order direct from Dell - they will claim they shipped when they didn’t, will charge you, and make it almost impossible to resolve the issue. Use Amazon instead
Won't order from Dell again, they claimed they shipped when they didn't, charged me, and it took over a month and numerous phone calls to get it resolved
I placed an order for a Dell Monitor through their website using my Dell Financial Services account. Dell sent me a notice of shipment and billed my DFS account. UPS showed that only a shipment ticket was created, but no merchandise handed over. After waiting over two weeks with no change in status it was time to contact them. They didn't believe that it hadn't been shipped, when I said I wanted the order canceled they repeatedly tried to resolve the shipping issue instead. It took me almost a month and over six phone calls to finally get the order canceled and the charges removed from my account. I won't order direct from them any more. From now on if I want a Dell product I will use Amazon - they care about customers, treat you with the respect you deserve, and instantly resolve any issues in only one phone call."

"auto pay they always mess up n then dell punished me making me pay for dell's wrongs. I have concrete proff it was set up n they never send my soft ware still waiting has been 4 months I ask were it's at n I get rude service trying to say it's my fault they can't do there job should of went with apple. If there is a class action lawsuits I am in. I swear they purposely clitch the Dell website to nickle and dim u. "

"keys bad (slash ééééé) Spent hours on chat he tried to get $170.00 to have a tech fix .Dell took control X 3 -- microsoft took control of pc X 2 NO JOY this took 2 + weeks Phoned Dell ,sent to software repair . Software warranty 30 days now 35 days wanted more money !!!
DELL SERVICE AND YEAR WARRANTY IS A FARCE !!!!!!! "

"Hello
Im starting a class action suit against dell he has a business in the united states of America and the dell India team is saying they are coperate. I have a computer i bought a year and a half ago the computer was fixed at best buy once and 4 times at dell and once in my home i reported the computer had a problem 2 weeks ago and it came back 1 month ago from repair. These people are steeling from us the us people and Michell Dell is using them to his advantage. He is the greediest man in the US and the us government is doing nothing about it lets all get together and start a class action suit agent DELL Ill be posting a website here for a list of people need your help to stop thieves that are using offshore support

like DELL. Please dont forget to com back"

"Bought a Dell and in LESS THAN 8 MONTHS the **** MOTHERBOARD DIES!!! Then they want me to ship it to then and wait for TWO WEEKS or upgrade to pay MORE for this CRAPPY computer $150 so that I can have someone local fix it...

NEVER NEVER NEVER NEVER NEVER AGAIN FREAKING EVER EVER EVER EVER BUT THIS PIECE OF $#^! AGAIN....

HEEEELLLLLLLLLLLLLL NNNOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Wanted to buy my seventh laptop from Dell outlet. Went on the chat session and some Indian guy suggested, based on the parameters I gave him Alienware 15. So I ordered it. Come to find out later that this laptop is too BIG so it will not fit my pocket in the suitcase. So I tried to cancel it just a few hours later and it wasn't even shipped. Automated response was that I can't cancel it. Took me 30 minutes going from department to department (in India) to find someone who could do it.
So I went on the chat again. They do email chat sessions later.
Another guy said XPS 15 will do everything I wanted. So I ordered it. After I received it come to find out that I can't expand it the way the guy said. Took me hours to find someone who could process the return. It takes them 15 days to refund.
So I went on the chat again.
Another guy assured me that Alienware M15 is exactly what I want. So I ordered it. It arrives but again I can't install what I wanted. Another shot in the head is that I guess many people complain about the same problem so the newer models are not the same as from the outlet but they cost $500 more. Luckily this model had more expansion slots so I found out a way to expand it by ordering another drive for $200 more (not from Dell, way overpriced) instead of reusing my old drive.
But this drive is a large 2280 SSD and the second drive is also 2280 SSD so I needed a dual heat sink. Went on their parts department site and nothing available. So I contacted chat again and complained. The chat guy contacted their parts department and found me a refurbished part. Before I paid for it though I asked if it comes with the screws. The answer was Yes. a week later it comes without screws and these screws are special so impossible to get in any hardware store.
It took me more than 10 phone calls to find out that they are not in stock and to get a refund.
So basically I spend many, many hours, probably like 20 hours to finally get what I wanted but spent $700 more than expected.
And that is not all. So I moved one of the SSDs from my old computer with OS on it. Everything went smoothly but there was a small problem. So I called tech support. The guy took over my computer remotely and tried to install drivers from Nvidia site. Installation failed. So he said that because it is not original Windows 10 version which came with the computer there is no warranty on software and he can't help me.
Another bunch of baloney. So I went on the Dell site, downloaded drivers myself and I fixed the problem. That is what tech guy supposed to do. Later on I called tech department supervisor and filed the complaint.
Oh and every time I called and asked to speak with the US people I was told by many that is not possible. Yet few times it became possible.
This is totally horrible, horrible experience with Dell I have not had before. Most likely if the Dell did not have close to what I wanted I would have bought something else. Unfortunately no one has what I wanted so I am stuck with Dell. At least they have variety but not the service.

"

"They shipped me a bricked computer."