"Ordered part 5311-121-09 from these guys last week. Prop arrived today and after putting it on my Tohatsu M40C, I find the diameter is too large and hits the bottom of the cavitation plate. I called to get a return label and was transferred to this Mike Heller. He IMMEDIATELY cops an attitude and says my outboard lower unit has been "modified" or swapped out to a different lower unit. I stated that the outboard was all original and even sent pics. Then he says my prop shaft is bent. I stated the prop shaft IS NOT bent and that all 3 of the prop fin tips touch the cavitation plate at the exact same spot and depth.
His attitude and demeanor IS NOT conducive to customer service. I WILL NOT be doing business with them again and I would HIGHLY recommend nobody else does either."
"ordered they shipped ups lost it, ups said shipper had to file claim, shipped deep blue said i had to and was not helpful at all into solving issue. as of yet not responding to my emails."
"I wish I had checked the reviews before ordering from this company. We spun our prop and didn't have a backup. I called to find out which was the better brand (Solas or Michigan) and was told Solas. We asked why and got a short, curt response, "Because it is." We were also told that it would ship the next day because it was 10 minutes after the 2:00 cutoff and that we would have to order online. Mike was just rude. Strike one.
So I placed the order online, received an order confirmation via email and my card was charged. We selected 2-day shipping so that we could have the prop for the weekend. This was Wednesday. Saturday, no prop showed up, so I went online to check the shipping status...prop not shipped. Strike two.
So I called, and got the "Monday through Friday hours" recording. I sent an email and was told that this prop is on backorder and it would be two to three weeks before they have more.
Not only was the prop showing in stock when I ordered, but we had verbal confirmation that it would ship the next day. Yet it did not, and we did not have any notification that the part would be delayed almost a month. STRIKE THREE!
So I requested a refund, per their written policy on their website...which, by the way, said that if a part was backordered that they would notify me immediately by phone or email (they did not). I was told to, "Please allow 7-14 days for the refund to be reflected in your account." Funny, it didn't take 24 hours for them to CHARGE my card for a part that they didn't have, even though it was the only thing on the order.
Buyer beware. There are other dealers out there, some with better pricing. Stay away.
I don't usually leave negative reviews, as I prefer to take it up with the company and give them a chance to make it right. But in this case it is warranted."
" Ordered a propeller, paid $155 for priority shipping. Ordered Thursday, did not ship Thursday did not ship Friday, they told me it was shipping Monday, it did not, they told me it had shipped Tuesday, it did not. Was hung up on Wednesday. They refused to refund any my $155 priority shipping fee"
"Huge fan of Deep Blue Yacht. Have ordered 3-4 times in the past. Ordered everything from zincs to propellers. Always find the best price and service here at Deep Blue."
"Everything was perfect from start to beginning. The prop guys did an inboard sizing and got me into the correct pair of Bronze Inboard Props. The boat has never run better. Best part was I saved a couple hundred bucks over what my marina was trying to charge me."
"The ACME puller that I ordered fits my 1" propeller shaft but it will not pull my propeller as the screw travel is not long enough. There should be a specification that says what depth propeller the puller will work on."
"I ordered stuffing box wrench. description notes the shaft size not the nut size. Therefore I spent $25 extra in shipping before hopefully ordering the correct size."
"Ordered a prop after hours and received it 2 days later with Ground shipping. "
"2nd time ordering products from them. Both times received items in just a couple days. No problems."
"Item arrived before shipping date. Cheapest price I came across and very reasonable shipping. Thank you"
"ok - I do not do surveys."
"Very happy with the speed of shipping, the thru-hull arrived expediently and was fairly priced. "
"Received my order the next day. Great customer service . Will definitely use them again "
"The prop & hub I ordered were a perfect fit. The installation instructions were clear & concise. It took me only minutes to completely install the hub kit and the prop. This was my first experience with Deep Blue Yacht Supply and I will definitely use them in the future. I will definitely recommend them to my friends."