ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.09/5
Shipping & packaging:
0.00/5
Customer service:
4.45/5
Return/Replacement policy:
0.00/5

  • 1
  • 2

Verified
5/5

2023-09-19

Excellent Customer Service!

"Justin Baker, Assistant Service Manager, is very professional and provides excellent customer service. He knows how to take care of the customer. He has always been able to provide the best recommendations to address my concerns in getting my car serviced and/or repaired. Thank you for your trusted advice. Keep doing a great job! Thank you."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-08-03

Best Used Car Service

"We can't say enough about Tony Araujo (Pre Owned Product Specialist) and Kelly Shields (Finance Dept). They demonstrate the high professional standards we expect in a service industry. They are knowledgeable, customer and service oriented, responsive, and friendly. We had a wonderful experience in buying our newest car, Toyota Venza. We visited 4 other places in both MD and VA before we finally found the right team to work with. Kudos and thank you."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-06-07

The Right Parts at the Best Price

"Toyota’s parts website shows several different part numbers for rear shocks on my vehicle. The parts folks guided me to the right items based on my VIN. I ordered online for pickup at the lowest cost of all local dealers and the parts were ready the next day. Very satisfied!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2023-05-14

Not helpful

"Called to order parts. Said their price was different than his. So I ordered online and shipped for free. Saved over $100.00. He was not friendly or helpful."


  • 1
  • 2