"Terrible returns procedure for good that are faulty when delivered. Plus its slow.
Wanted a refund but they have now sent a replacement and are telling me that if I reject the delivery then the goods will be lost and that I'm responsible for the cost of both the delivery and the lost goods."

"Used to be a great firm but now..? They couldn't sort out a problem of their own making without creating another three!

Item ordered was faulty and dangerous. They took 2 weeks to confirm it was faulty, over a week just to say they'd even got the item back. They told me 2 weeks response was documented in their T&C (it was not).
They sent out a replacement to a completely different address, then refused to admit they'd made a mistake. Told me it was their policy to send to the original order address, yet that is what they hadn't done.

Point-blank refusal to accept responsibility for anything.
Terrible, don't-care attitude from everyone I spoke to.
Will never use again."

"How to describe Dabs? Bureaucratic, inefficient, insenistive and unresponsive. You send them emails and rarely get a reply. While their pricing is always good, it can usually be found cheaper elsewhere, but their greatest failing is customer service. Last year I was doing a computer build and ordered about £1,700 worth of product. They messed up the order so much I ended up cancelling £1,000 of the order and placing the business elsewhere. I gave them a chance again this year and placed an order for 2 hard drives. After a day they still had not processed the order so I tried to telephone them only to find that they close their customer service lines at 5pm. So again I cancelled the order and placed it with another retailer and saved £15 in doing so. Dabs has a great range of stock but just seems incapable of providing any sort of service to its customers. It is going to have to adapt or fail."

"Very poor customer service, on the site it said the goods would be in stock in 1-3 days so i thought hey they are £10 cheaper, sounds good. A month later i am still waiting, they have taken money out of my account and there is no sign of my goods, apparently they are still in not stock but wont cancel my order! I am disgusted and will never shop with them again and i urge anyone reading this not to either."

"I ordered a part (Akasa Vortex Hi Performance Lo Noise VGA Cooler) from DABs.COM which their site claimed should fit my computer graphics card (an nVidia 9600GT). It didn't. When I asked them to take it back, they insisted that I pay £7.95 (the product price was less than £12), even though they were at fault for providing an inaccurate description.

I tried to add a review of the product on their website, to alert other people to the possibility that the product may not fit their graphics card and the attitude of DABS to returns, but it was not published. If this is indicative of their behaviour, it's obvious that the reviews they publish on their site are biased.

Personally, I wouldn't trust them an inch and definitely won't be doing business with them again.
"

"Always find them 100%. Their returns policy is also excellent!"

"I tryed to place an order for a Sony TV and encountered problems getting my card authorised. I emailed them but didnt get a reply. I then tryed to contact them by phone and couldnt. Eventually I got an email that didnt solve the problem. I then sent them an email asking for them to ring me but they didnt. I then gave up and ordered the TV from http://www.digitaldirect.co.uk who delivered it the next day. "

"Ignorant, lazy, disinterested and cheeky enough to lay the blame on paypal. they charged £6.50 for delivery - no choice. failed to part post what was in stock despite slipping due dates - for over a week! and then decline payment on a verified paypal account!? all the while practically ignoring me, probably with one hand tied behind their backs too.
NICE WORK GUYS!"

"Absolutely abysmal ordering experience. They appear to have a third-party company that asks for sensitive information (not the credit card number though) already entered securely on their website to be sent to them over e-mail, with no way of contacting anyone over the phone. In the end I got what I wanted for a better price from another vendor and I'm sure I will never use DABS again."

"Dabs used to be one of my favourites for online hardware. They have a good website -if only it stored sort options with user preferences. They have good prices and stock information. The online chat facility for customer service is better than many call centres. However I cannot forgive them for using Home Delivery Network Ltd (HDNL) which in may opinion is the worlds worst 'delivery service'.

HDNL have no idea of customer service, parcel tracking, or the truth. HDNL deliver as and when and if they feel like it. They have non-existing tracking that is at best inaccurate and is changed on a irregular basis, and at worst is just some down right lies to put off complaints. Not that you can complain as it is almost immpossible to talk to someone. If you do get to talk to someone, then I wonder if like me, you get the feeling you are getting palmed off with a bunch of lies to get you off the phone. "

"Dabs.com used Home Delivery Network to try and deliver a £104.57 Uninterruptible Power Supply with a delivery cost of £10.26. First they notified me "We're pleased to confirm that we despatched your order on Friday 19 January 2007.
Unless you chose a next day or other premium delivery service option, you should receive them in 1-3 days."
They did not tell us we were required to sign for the delivery. We were not there when they tried to deliver on Monday 22nd. We called and agreed to deliver at my mother-in law next door as she is at home all day every day. But contrary to the agreement they tried delivering here on the 23rd not as agreed next door to my mother-in-law.
We called and agreed we would be here on the 31st January, the only day we could be sure to be here all day. We were at home all day waiting for the delivery. We called up at 18:00hrs to be told by a very bad tempered man that it had been sent back to Dabs.com
I responded via the Dabs.com customer support link that I was not happy and still wanted the product and could they arrange another delivery date.
I got this response by mail:
" Dear Customer,

Thank you for your enquiry to dabs.com regarding the delivery of your recent order.

After investigating the situation with Home Delivery Networks we've found that your order has been 'returned to sender'.

Please accept our apologies for any inconvenience that this may have caused. We'll issue a refund to the original payment method you used, once the order has received in our warehouse.

If you still require the goods, please note that you'll need to replace your order at www.dabs.com, at your own convenience.

Regards"
I did not return the goods but next received this mail:
"Thank you for returning your goods to dabs.com under RMA 508820.

Your return has now been processed and a credit authorised against
your order number 8421146.

You'll receive the appropriate refund to your original payment method
within the next few working days.

Should you need further assistance from our customer services team,
please do not reply to this email, as it's generated from an unattended mailbox.
Instead, please visit our online help section at http://www.dabs.com/help

Thank you for choosing dabs.com and we look forward to serving you again
in the future."

They did not refund the £10.26 delivery charge on the £104.57 product. The help line had been no help so I have given up and will never shop at Dabs.com again.
"

"THE RETURNS POLICY AT DABS IS NON EXISTANT! I PRAY TO GOD THAT NO-ONE HAS TO ENDURE THE POOR CUSTOMER SERVICES RESPONSE (IF ANY) YOU GET VIA EMAIL. I HAD A PLASMA TV THAT THEIR COURIER DAMAGED DURING TRANSIT, AND DABS.COM WILL NOT TAKE RESPONSIBILITY! STEVE MINSHULL ****@**** IS THEIR CUSTOMER SERVICES MANAGER WITH NO IDEA HOW TO DEAL WITH CUSTOMERS, GREEAT! "

"TV faulty line on screen.Returns informed and date and returns number given but failed to be picked up by the carrier.According to their online information it has been returned! Various emails followed via their system No reply. Still got the faulty TV and they have my money!"

"Total lack of response from Dabs Corporate Account Manager (Joanne Fisher), left numerous voicemails and emails. In the end I had to entitle my emails 'Quotation' or similar in order for her to respond, but even so she would provide quotes for new requests but conveniently ignore by questions regarding the status of outstanding orders. It tooks almost 3 months to receive a cleaning kit, zero feedback from the same Account Manager despite chasing this up via email and voicemail, the latter because she never answered her phone. Appalling level of service."

"Ordered online 18.00 Tuesday 10th arriver next day 10.30. Item dispatched/arrived promptly well packed what service. will use again"