"Horrible experience to say the least. I purchased a logic board back in september, had it installed by Apple service center only to find out it was DOA. Contacted them and they said there would be a 25% restck fee for all returns. I think that is fine, if the item is returned working but this item was dead. I explained to them that it was not right to charge me the fee for a dead logic board. After 10 or 20 emails, they finally agreed to refund the total amount. Today is November 8th, almost 3 months later, I finally got my refund. Very slow to resolve this issue. Otherwise, they took care of the problem."
"Nice customer service. The item was out-of-stock, and after I indicated I really wanted it before I left for vacation, they had it drop-shipped from the manufacturer. Would use again."
"A pleasant sales rep talked with me about what I needed and sorted through various laptop models to find the best match. My ibook was delivered just as promised and works just fine."
"Participated in their exchange program for an iMac G4 logic board replacement. Received a new board via FedEx after sending in my old one. Happy with the replacement and the price."