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5/5

2003-02-22

"Order placed by phone. The person that took the order was exceptionally courteous and fast. The order was placed in the morning and by that afternoon I recieved a phone call with the tracking number."

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5/5

2003-02-21

"I had a very positive experience with DLJ System. They had the items they said they had in stock. They were up front with regards to what they were awaiting to re-enter stock, and once the item was in stock, the order was promptly completed.

They were flexible, and with the proper information provided, they were able to ship my order to my office. They provided me an invoice promptly, and even included the tracking number of my order, so I could locate my order, every step of the way. Every item was shrinkwrapped, and came in no different condition than if I'd bought it off the shelf at a retailer.

Now THAT'S CUSTOMER SERVICE. I'll definitely do business with them again.

"

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3/5

2003-02-20

"Ordered a Sapphire Radeon 9700 Pro, model 1024-2C00-00-SA and received a 1024-2C00-00-AT model instead (only real difference is a silver fan instead of the black one.)

The fan wasn't a big deal as that was the only reason I ordered from this company. They shipped my card extremely fast, however I was very disappointed in the packaging.

I received the video card in an opened "retail box", the anti-static bag had creases throughout as if the card has been handled by several people. When I received the FedEx box containing my card, I could feel the components sliding around inside. The retail box itself has no packaging padding, the person who had packaged my card had just put the box inside a bigger box and sent it off.

The video card mounting bracket (where the monitor output is) was bent on both sides as well. The bends had to have been pre-distribution as dropping the card would have done more damage than bending the tabs on both sides.

The card does work perfectly and that I am grateful for. As for everything else, what can I say?
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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5/5

2003-02-14

"Placed an order for a wireless router and some cards, product was not instock, which I knew at the time of order, with in 20mins of placeing the order I was contacted to insure I knew it was not instock and asked how I would like to handel the order, it was a couple of days till it was restocked and it promptly shipped, wonderful to do buisness with, I look forward to continued buisness."

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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-01-31

"excellent compant to do buisness with"

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5/5

2002-12-12

"A totally comfortable buying experience. Order placed--order shipped--tracking number furnished--order received. Five days start to finish for a, not easy to find item, ATI 9500 Pro at a good price. I would consider these folks right at the top with the best of them. A+++++
"

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5/5

2002-11-13

"Ordered a Radeon 9000 Pro as a gift to a friend. Even though his work address is an authorized shipping address on my CC, they called to make sure there was no fraud involved, which does not bother me in the least. They shipped the item the same day (a Friday), and he receive it the Tuesday after Veteran's Day. The picture of the product on their site was not entirely accurate (card had S-video out, not RCA), but overall it was a very good experience. The price was good, the product was shipped quickly and with little fuss."

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5/5

2002-11-10

"DLJ System has saved the day once again. I never plan on arrival dates, but DLJ System will have it in my possession before I even realize how long it has been. They are awesome and the employees are nice and extremely informative. I recently ordered the rest of my computer parts from DLJ System and my case from NewEgg. It seemed that Newegg's rating of a 9.69 should be 0.69. I received everything from DLJ System way ahead of my expectations, but I had no case, thanks to NewEgg and their pretentious employees who resemeble Mephistopheles."

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Is easy to do business with
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
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Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
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Speed of web site

5/5

2002-10-17

"Ordered a DVD burner on Friday, received it on next Thursday. Fast and efficient. No problem faced."

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5/5

2002-09-26

"Preordered a Retail Radeon 9700Pro, because no one was sure about the OEM cards at the time. Called them up the first time, very prompt answers, didn't try and make up stuff if they didn't know the answer. Put in the preorder, contacted about approximate shipping date after most major retailers had gotten thiers pushed back. Called over the phone saying their was pushed back. When the card shipped, the owner called to give me the tracking number. Got my card a couple of days before most other places were shipping theres. Great support!"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

3/5

2002-08-17

"Their website is a clone of componentsdirect.com but with much better service. They don't have messages tell you that they care about you, but they answer the phone. They do sell the fake 1066 Rdram, but overal they have good prices. My order went well but I didn't like the fake ram so I sent it back for a refund. I might buy from them again, but my choice online vendor has to be newegg.com. All my orders from newegg are correct, fast, and their tech support is very helpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-24

"I ordered a Radeon 7500 OEM from www.dljsystem.com and recieved it withen 4 buisness days. (ups ground) The card came well packaged and works perfectly. No complaints =)

For those interested - The card is made by Sapphire (powered by ati) and it's default gpu/mem clock is 270/365.
"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-06-21

"Just recently ordered some Kingston PC1066 DRAM from these guys. The product went out of stock the day of my order, so I was put on backorder. A week later, the day their stock arrived so I called up to get the status on my order. I got hold of a customer service operator within seconds and after querying for my order a manager spoke to me who apologized for the backorder delay, and was extremely helpful. Great company so far, will order from them in the future."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
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5/5

2002-06-21

"I had no problem with this seller. I had ordered a stick RDRAM from them and they were curtious enough to call me and let me know that it needs to be installed in paris. (which I alrdy knew)"

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Is committed to quality products and services
Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site