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1/5

2012-07-05

"Website said product was available and in stock, but after ordring they canceled the order and voided it."

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Verified
1/5

2011-10-27

"Hey just placed an order with djtronix this IS why it's important to do your home work like i did'nt i'm a working dj and i have a holloween party coming up and i don't know if i'll have every thing i would need to do the job, plus they have all ready taken the money from my account.Man i'm getting worried!!!!"

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Verified
1/5

2005-08-12

"DJTRONIX is the worst on-line purchase I have experienced. They will not respond to e-mail and simply ignore you as a customer. No communication or product! Shop elsewhere."

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Verified
1/5

2005-02-10

"I placed an web order for a Behringer UB1202 from DJTRONIX, an item they listed as "IN STOCK". After waiting a week for a shipment confirmation I checked online for my order status. I found out that they had CANCELED my order, I also never received an explanation as to why this was done. It's deplorable that I had to go look for myself instead of being notified by email or phone of the order having been dissolved. I will NEVER use or recommend this company to anyone."

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Ability to determine if a product was in-stock real time
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Overall customer service
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Verified
1/5

2004-08-16

"Company did not respond after I ordered. They listed a great price and never backed it up. E-mail response within 24 hours, I sent 3 and never heard back. Left a message on the phone, once again 24 hour response indicated, no return phone call. Worst on-line order experience ever!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-08

"Great company... fast... respond to your emails... I ordered the wrong thing... emailed them they switched it IMMEDIATELY!!!

Fast... friendly... BEST SHIPPING PACKAGES AROUND FOR DJ PRODUCTS AND USUALLY HAVE THE LOWEST PRICES TOO!! - even for heavy items like speakers... I ordered the APX-PPro and it was Cheaper than ALL other online ordering DJ websites...

Go DJ Tronix
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent

2/5

2002-12-05

"Ordered a Fender sound system, did not hear from the vendor, but vender canceled order, and did not notify me that they did so."

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