ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

116,435 reviews
4.56 / 5


Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-02-16

Came quick, great quality

"My order went through quick, everything went well. Got it fairly quickly, with the pandemic and such.
Great quality, I love it! I always go to DHGate if I feel like browsing
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-02-09

not happy

"all items have i tried to purchase have been an issue"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-02-09

Good service from the customer center!!!

"They are always working for all the DHgate buyers, and I really like it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-02-08

STAY AWAY FROM DHGATE!

"If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-03

Great

"Super experience thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-02-03

excellent

"i m happy for the service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-02-02

some sellers are good while some need a change

"I bought a product what of #218, the seller created a fake tracking number and sent me a nail in an envelop. he closed my order and approved that I have received the order. his store is Mountainiver. be careful with such sellers"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-02-02

excellente

"best price and best product. I buy here from 2012 . reccomended"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2021-02-02

its okay

"customer service is really nice "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-12-11

Mesmo não sendo concretizado a compra, o site tem em retornado, e será realizado o reembolso.

"Aguardando a conclusão do caso"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-20

Good Customer Service

"Thanks for helping me with the dispute process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2021-02-01

Customer service/ Real agent

"I made a purchase and the tracking information stated that my order was delivered on the 19 of January 2021 but at a completely different address other than the one I provided the seller when making the purchase. The customer service agent was very kind and respectful and extremely helpful! Helped me resolve my dilema and awaiting for further information.. thanks again Jake for your help."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-02-01

Amazing

"I have bought many stuff before and never ever had a problem with DHGATE."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-02-01

bad experience

"bad service bad platform....never get my refund"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-31

Very good

"Very good, good products and cheap "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges