"Very good service workers team very good service "
"I was told that my order was packed up for ups delivery"
"Great prices for parts, but you may have to wait for the parts guy to come to you due to construction. "
"1- Excellent customer service at a reasonable cost.
2-Parts manager Andrey was also great and helped me find and order some parts for my 26 years old order Corolla."
"Confusing location due to ongoing renovation. Long waiting times to pick up my order. It is impossible to get in hold of the parts department over the phone, and it is not very helpful at all. On the positive side: the online parts price seems to be cheaper than my local Toyota of Morristown dealer; the service place is spacious with many bays."
"Quick and easy. Drove from staten island to NJ and was in and out in a few minutes"
"Order was easy but it's not fast ready to pick up. "
"Parts manager took their time to find a vehicle that's new and was not in the system 2024 Grand Highlander they found the parts and they were helpful"
"I have emailed them about return policy and I haven’t gotten a response from them. "
"Quick and easy web parts purchase using DCH Brunswick Toyota and parts.toyota.com."
"I called and spoke to a representative who was friendly and pretty helpful, He stated he could get the part the next day for MSRP. I asked him to match the posted online price at his dealership, around $80 lower than he quoted. He said he could not. I asked him if he was the one that would process the online order and he said "Probably". This seemed silly, but I took his word that it was structured that way so I placed the order online on a Monday night between 9 and 10 pm. This would put the order in the parts department's hands by Tuesday AM so I figured it would be ready on Wednesday PM for pickup. An email was sent confirming the order with a phone number and email provided for follow-up. So I followed up on Wednesday afternoon by phone and a gruff and unhelpful man answered. He was irritated that I called and said I would get an email when it was ready. Meanwhile, this survey email was sent at 10pm on Wednesday. I waited all Thursday with still no updates. Now it is Friday, 2 days later than quoted, and still no communication but an order confirmation and this survey. "
"Was given wrong part initially so had to make the pick up trip twice. On top of it I was told that the wrong part was correct and does fit my 2017 Camry. When I told the person it does not fit, even after trying it, I was instead told that I ordered the incorrect part! I have ordered items from this place for the past 1.5 years based on my VIN number and never had this issue before. I am not sure what wrong on the receptionist's part but I am satisfied because at the end I was given the part that fits my car."
"Order arrived in a timely fashion and despite my making a mistake in regards to color the parts department allowed me to make an exchange. The staff were polite and professional. I would gladly do business with this dealer again."