ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2016-08-23

Exactly what I ordered!

"They sent exactly what I ordered, in a timely fashion and at a competitive price. I couldn't be more pleased."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2016-08-11

Best price; great service

"I was in the market for a specific drum stand. My internet search listed dozens of retailers, but CymbalFusion had the best price. Even once I added shipping costs, they beat the price of the "free shipping" mega retailers. My order arrived promptly and was exactly what I ordered. You can't ask much more from a company than perfection! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-08-10

Helpful/Responsive Class Acts

"Had wanted a K Dark Medium Ride for ages, but could never convince myself to shell out full price for a new one (and it never seemed like I found any used ones online that weren't in awful condition). Found a demo model from Cymbal Fusion and pounced on it.

Next day I got an email saying they couldn't find the demo model. I thought to myself "here comes the bait' n switch", but they actually honored the original sale, sending me a brand new one instead!!!

Was so excited for my good luck, so happy that the honored the sale, and especially so happy that they reached out to let me know about the issue, and that since they had to order the new one it would take a little long for me to get it. Didn't need it for a gig or anything, so who am I to complain to have to wait a few days extra for a brand new cymbal?!

The cymbal arrived today, and I love it! Was everything I hoped it would be.

All in all, very happy with how helpful/responsive and pleasant Cymbal Fusion's staff have been throughout. Will definitely shop there again! Thanks guys!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-06-30

World Class.

"I am really happy to come across Cymbal Fusion, it's by far the best costumer service in business. Great pricing and fast shipping. It clearly become my go to drum shop. Keep on rocking!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-06-27

New supplier for me

"Found them on the web. Good selection. Easy to order.
They respond quickly.

Worked great and good prices.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2016-06-10

A drummers best kept secret

"Bought from them over 10 years ago, drumming 30+ yrs., stumbled upon them again looking for the DW 9000 double kick pedal w/ extended footboard. A bit hard to find in stock and if in stock, full ouch retail. Cymbal Fusion had it and cut me a instant discount which made the purchase substantially less. Long story short, I've been ordering more with the same discounts and it seriously saves you some $ if you spend on drum gear. The guys at the shop are cool, I spoke with Skyler and have received emails from Erik. Feels like an old skool drum shop and not a GC or MF or AMZ box store. They ship same day if possible and next day if they can't. Free ship and no tax if out of state, at least for CA. That + the discount = a great source for a drummer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-05-29

Awesome DW Performance Series kit!

"I am very happy with my new DW Performance Series kit from CymbalFusion.com. Erik and team did a great job!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-05-24

"I had an issue with shipping. It took a bit to resolve, but it was seen through and honored."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-05-23

Wonderful shopping experience

"Purchased a cymbal set - Sabian AAX promotional pack
The owner of cymbalfusion Mr. Erik and the staff were so good during the process starting from the product enquiry till the delivery of the product. I got the best deal available for the product and I had doubt whether a used product will be delivered. Erik had assured that the product that they are offering is genuine unopened pack and finally I got a new pack.

Lowest price quote
Good shopping experience
Speedy delivery
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-05-08

Excellent Service For Yamaha YESS Tom Holder Ordered

"Excellent Service, Great Discounts, Fast Shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-02

Yamaha Hardware and Unbelieveable Prices

"I went to Cymbal Fusions website for the 1st time last weekend just to browse and the 1st thing that pops up is a 15% off promo code. I search for what I'm looking for apply code and boom. I went back and bought again and code worked again and free shipping included. I received instant verification vis email. Monday morning I was updated with Fedex tracking numbers and 2 days later everything arrived, Very happy with purchase and Erik the owner responds to emails swiftly. Ican only imagine how good Id be treated if I called in an order. I'll be back soon. Thank You!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2016-04-02

Great Price, Great Service

"Couldn't find my cymbal (Roland VH-11) anywhere else new for the price I received at Cymbal Fusion. They made sure that it was new out of the box from Roland and were very responsive when I inquired about the shipping timeframe. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-26

Exceeded all expectations.

"Ordered a Roland El Cajon bundled with Meinl cajon bag. The order arrived in less than a week in excellent condition. The cajon was as expected brand new in factory sealed box with all contents present. The expectation for the free bag was not very high to begin with, but when the package was opened, I was pleasantly surprised to find a well made padded bag that retails on other sites between $50 and $100. Thank you so much for your service and generosity."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-16

Future store for all my gear . Excellent!!!

"Great selection of gear, service, and prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-10

Best shopping experience with Cymbal Fusion

"I buy a lot of musical gear and this was my first purchase with Cymbal Fusion. They not only had the lowest price, their delivery time was exceptional. I hope your business grows and your service remains excellent. Will hopefully buy from your store in the future. Gibraltar throne received in perfect condition too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A