"My house is small & I don't have a lot of extra space but I needed an additional bed for the occasional visitor & this fits the bill. It's very sturdy & surprisingly comfortable with a thicker cushion/mattress than you normally find on a futon. My only complaint is that it was confusing choosing a color because there wasn't an actual color chart from which to make my selection. I ended up having to call the company for advice, so deducted a star for that. I ended up ordering the gray without the arms & am very pleased with my purchase. It was shipped quickly, fits nicely into my study & doesn't take up a lot of room, just what I was looking for."
"Ordered some new dining room chairs. Cymax had the best price, they were delivered quickly and I love them!"
"Purchased a queen book case storage bed. It arrived on time and in very good condition, delivered by UPS. The assembly took some time (I went slow). It looks good and seams to be of quality manufacturing. I recommend Cymax Business. "
"Needed to try out several sizes .
Therefore returns were necessary .
The return process went well. The shipping was very fast . ❤️My lights"
"On Time
Perfect condition
Matched the photo"
"Lowest price found. Same quality product."
"I recently purchased a beautiful double sink through Homesquare. Due to our house being a 1909 Victorian there were extremely limited choices that would fit. Our experienced contractor installed the sink and it was working perfectly until a month in. The right porcelain bowl cracked all the way across and through one night out of the blue. Unfortunately, the direct customer service reps. did not have the ability to assist with approval for a replacement or repair. I do believe that 30 days is too short of an amount if time to make sure your product is quality and working appropriately once installed. It took is at least 15 days to get on our contractor's schedule. I also believe this was a product defect and not a normal issue with the product we purchased. I reached out to some upper level management individuals on Linked IN and was contacted within 10 minutes by their Director of Operations. She was amazing and everyone at that point wanted very much to make the situation right. I was grateful because removing and installing something else would have been an absolute nightmare. She phoned the manufacturer and not only had a replacement sink sent out quickly but paid for my contractor to replace it. It was a fair and integrity driven answer to a anomaly of a problem. I will always use their products and services from this situation forward. I know I can trust in them and truly appreciate all of their help and attention in this matter. We now have a beautiful upgraded bathroom that adds equity to our home and functions well. Thanks Cymax!"
"The cabinets we bought are good quality. However, we were not sent the correct shelves for one of our cabinets. I originally put three stars due to this, but a representative reached out to me to resolve the issue. They refunded me a portion of my money because we received the incorrect shelf."
"the table has cracks, the legs have scuffs and the upholstered chair unscrewed itself (which was pre-screwed on arrival).
Travis resolved the issue offline and was receptive to my concerns. "
"I’ve been waiting for my product for a long time with a new delivery date and time just for it to arrive after the long wait to be Damage and crack the box look like someone just jump on it and tossed it around what’s the pointed of Expecting a item just to send it out damage I payed a lot of money on that item and if it was the other way around I bet you will be disappointed too
"
"This was my first time shopping Cymax & I couldn't have had a better experience. My ottoman was well packaged & arrived quickly. "
"Easy to put together...love the materials and the sturdiness!"
"Very happy with my experience. The bar stools are fantastic but I took one star away because the box arrived in very poor shape. There were multiple holes in the box where the legs of the stool had poked through. At first I was very concerned and checked both chairs very carefully. Fortunately the legs were wrapped well and there appears to be no damage."
"My kitchen stools are absolutely gorgeous. They were super easy to put together. Delivery was extremely quick. "
"When several parts appeared to be missing (screws, specifically) I called and the items were delivered to me OVERNIGHT! Spectacular response/customer service. As I continued the construction project, I discovered that FedEx had delivered a damaged part -- actually the largest part in the packaging, the entire back of the kitchen island -- and when I called about it, a replacement part was once again shipped to me immediately -- free of charge and with no return of the damaged part required! This company seems to work under a commendable customer service policy. If every company doing business on line was as attentive and responsive as Cymax there would be far fewer online issues. Thank you Cymax Stores! In addition, the unit went together perfectly. There are a few edits I would recommend with the direction booklet, but all in all it was a simple process. It was refreshing to find that there are still a few businesses with a strong, ethical conviction that the old adage "The customer is ALWAYS right!" is the best way to operate."