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5/5

2002-10-23

"i have looked everywhere for buying computer hardware for putting together my whole system. i went to all the retail stores(bestbuy, compusa) i searched online and had bad luck in the past as well as a little hesitant to trust someone to sale me computer hardware. i found out about cybertron-i have never encounterd such superb cuntomer service with any company like i did with cybertron, the prices were amazingly cheaper than all the other stores. this is the best company to purchase hardware or a whole system from. they have stayed on the phone with me to help me with my system and have gone above and beyond the call of duty to help me out my rating is AAAA+++++ if you have any questions regarding my superb experience from cybertron email me @ ****@**** these guys rule"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-09-24

"I was surfing the web and I came across this company's site (cybertronpc.com) . The site is "fresh" and is very easy to navigate. The systems are also very easy to custom configure, and the price of the system after each change you make to the specs is very clear so you always know exactly how much you are paying. No hidden fees or any of that! The prices were unbelievable! I ordered a system and then called them to make sure of some things that I was not sure of. The customer rep was very helpful in explaining the differences between several of the parts I had added to my system. I received the system within a few days of my order and I could not be happier with the deal I got. Killer customizing options, great service, and the no doubt the most competitve prices online. PEOPLE, DO NOT GO TO BESTBUY AND THESE PLACES!! SHOP SMART !! BUY FROM THESE GUYS !!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-20

"I ordered some computer parts for my business a few weeks ago. Their website is fast and very easy to navigate. When I had a question about some features of a motherboard i was interested in, I gave them a call and they were very helpful. All of my questions were answered and I placed the order. The parts arrived promptly and the whole transaction ran very smoothly!! And I paid rock bottom prices!! I would definitely recommend doing business with these guys. A++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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