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Verified
5/5

2006-11-27

"Very prompt - I received what I ordered in excellent condition. Thanks!"

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Verified
5/5

2006-11-25

"Order went perfect. Everything received as ordered, and as described."

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Verified
5/5

2006-11-10

"I was very pleased with the transaction, ease of use of the website and the availability of a hard-to-find item. The item (matrox triplehead2go) took forever to get here as the cyberguys have no central warehouse/shipping location and it had to cross the entire country (on ground -- my choice) but it arived right on time with excellent tracking etc. Highly recommended!"

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Verified
5/5

2006-11-06

"No complaints here, as usual................................................................................................................................................................................................................................................."

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Verified
5/5

2006-10-29

"I have made several orders from Cyberguys, and have had an excellent experience with them. With this order, I ordered several items, and even though their packing slip said everything was included, 1 item was omitted. So I e-mailed them about the missing item. Without hesitation and without question, they sent a replacement item. This made me feel even more strongly that this is an excellent company.
David Kelley, Ph.D., CEO
Kenwood Psychological Services
"

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Verified
5/5

2006-10-27

"Order was received as promised. All items included. Good transaction."

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Verified
5/5

2006-10-07

"Easy to order. Prompt delivery. Excellent catalog. Much better than this hokey ratings service."

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Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2006-10-04

"Very Good. No problems, in fact it was delivered two days early!"

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Overall quality of the company
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2006-09-28

"CEO in charge of all operations. bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb"

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Speed of web site
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Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
5/5

2006-09-23

"It was my frist purchase in this company but so far so good. I'm very satisfied."

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Web site being easy to use
Speed of web site
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Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2006-09-14

"as I see is very useful for a home use. I recomend it."

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges

5/5

2006-09-11

""

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2006-09-11

"Overall a good online purchasing experience. The Cyberguys site is easy to navigate and the products are good quality. Will definitely purchase from them again."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2006-09-07

"Fast shipping, best product selection. Cyberguys gets a AAAA rating!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Verified
1/5

2006-08-28

"Order was cancelled because it took too long to process, and found a different seller with better prices and faster service."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A