"Purchased SUP racks online, unfortunately didn’t fit the area. Asked for refund, no return label provided so $80 AUD shipping back to NZ and $40 AUD for initial postage. $50 offered refund for a $170 item. Very Poor !"
"I bought a bag for my 5’4” wing foil board. It has a really broad nose and these boards are generally a lot thicker and more voluminous than your standard boards. I called Curve up and had a huge range of questions. Simon was super helpful and had all the time in the world to help me. I have since purchased a second bag from
them, it was a bit too small for my board, but they were really helpful in getting the right bag out to me. Thanks guys!
-Wyatt
(Western Australia)
"
"I was looking all over the web for a padded,14ft race/touring board bag and after striking out on multiple sites I came across Curve Surf. Did a quick glance at their site, looked at their reviews and reached out to the company via email. Within an hour or so someone got back to me. I live in the US Virgin Islands so shipping outside of the US can be a total pain. After a few emails back and forth I decided to buy the bag. Less than a week later I'm happy to report that the bag came on time and with no issues. Looking forward to island hopping with my race and touring boards soon. "
"Item received broken and not like the pictures at all. An absolute nightmare to return - Was told they’d take money off me to refund it, to cover postage I’d already paid for. Wish I’d read these reviews before buying. It was a gift and I’m so annoyed. "
"What great , friendly and amazing service! Simon helped me get the right sock for my board and sorted super fast delivery to Auckland. It was so easy to get what I want. Will buy from him again and again! you made my day! Madale de Villiers"
"these guys at Curve know their stuff and my surfboard bag was top quality at a much lesser price than the major brands. deff be back for more!"
"I have not only dealt with, but have been in customer service for many years. I have to say, Curve Surf is amazing!!! Simon responded immediately to my emails and always stayed on top of answering my questions. He gave needed information and instructions even prior to a request. And he is personable which adds to one's purchasing experience. On a scale of 1 - 10 with 10 being the highest, I give this company a 12!!!"
"Major problems with item. Couldn't return. **** company "
"Simon gave incorrect width measurements making the bag completely non suitable.To obtain replacement had to pay postage for a replacement and the postage to return the unneeded bag overseas from Australia to New Zealand.
The total postage cost for this non existent return policy was too expensive to pursue.
Gave the bag away in frustration.
Wasn't helpful in achieving a fair outcome."
"Simon responds at all hours to emails. He answered my questions about the right size for my board and was super helpful when I wanted to change my order."
"These guys are in New Zealand! Yet I ordered a product (SUP sling) on 1/19/2011 and I was holding it on 1/21/2011. Two days! Amazing. Most online orders take 5 or 6 days from sites in the U.S. "