" Paid $18.11 cap/light, batteries dead, i was going to return it but he said replace the batteries and let me know, new batteries $8.67 fixed the problem, i ask for battery refund or replacement batteries, he said no, he says send back cap for full refund of $18.11, he talked me into buying batteries i now have $26.78 in the cap and he ask me to send it back for a refund of $18.11. "

"Lots of positive reviews over in a popular tool forum for Cripe but also negative comments from those who have had to deal with returning shipping "errors" to Cripe.

I rate etailers about how they handle their "errors" and returns and how they treat customers.

I've place 4 orders with Cripe, two with no issues. One issue was handled satisfactory.

Returning their last "error" was not pleasant, I found one of the owners very difficult to work with. I requested that they ask USPS to pick up the return or use UPS or FedEx because I have had mail stolen out of my mailbox. Cripe refused. Ended up costing me $13.15 to return their "error".

I ordered "Made in USA" Vise Grip pliers but they sent me "Made in China" Vise Grips that they sell for $22.00.

I paid for Priority Mail with signature confirmation just to be on the safe side as I wanted to be as certain as possible Cripe got their "Made in China" pliers back.

Strange thing is if Cripe customer service was on their toes they could have told me that a person can go to the USPS website and request free pick up of Priority packages. Though even if I had known I could get USPS to pick up the "error" it would not have helped in this case as the plastic envelope Cripe sent with a paid shipping label attached was a bit too small to fit the pliers I needed to return. I could get the pliers in the plastic envelope but it started to rip and was very tight fit.

To their credit Cripe eventually did get the "Made in USA" vise grips to me, poorly packed in a lightweight cardboard envelope that was pretty much destroyed during shipping. I was surprised that the pliers managed to actually stay in the envelope and get delivered.

Original order was fairly well packed, at least it was in a cardboard box.

Only one pair of the New Old Stock "Made in the USA" pliers had a bit of rust on them.

Not going to bother to attempt to return the rusty pliers, I'll just cut my losses but I won't be buying anything from them in the future.

If you get the "errors" straightened out with their actual customer service rep all should go well if you choose to order with them. Any problems with your order and, IMHO, it might be best to phone them rather than use email like I did.

Anyone can have a bad day, customer service rep, owner or customer but all in all no more purchases from Cripe for me.

Cripe claims they ship over 10,000 packages per month for their eBay store, online website and their Amazon affiliate. No idea why those at Cripe don't tell customers about how they can get free pick up from USPS unless they simply don't bother to keep up with USPS policies... Seems to me anyone that ships 10,000 plus orders per month should bother to keep up on how USPS currently operates and what services they offer.

I order a lot of stuff online, seldom need to return anything. Returning the "made in China" pliers reminded me way too much like a couple of very horrible experiences I had when buying off of a famous Internet auction site years ago.

YMMV with dealing with Cripe if you need to return an "error" of theirs. Prices are good, fast shipping but in the end not worth the aggravation for me."