"Support very uneusefull. Iv got earphones. I wanted repair them or change, because right speaker dont work for partialy damaged cabel by control part. Iv got answer, guarantie doesnt apply for this. Is not my problem, the cabel and plastic is not good quality for daily using. So for what is the guarantie? Creative products are low quality and producer dont accept damage by usual using this product. Creative support offered me to buy better upgraded product for buy with full guarantie. How I should understand it? They make them less prone for damage now? Or I will buy and have the same problem with guarantie when will be broken? No more Creative!!!!"
"After buying a ZEN MX advertised to a have SD Card memory slot to extend the devices size I tried using it from the SD card. It took more than 25 minutes to access the music. This to me was too long. I contacted Creative (E-Mail) and after a "escalation" or 2 I finally got a hold of a CS person "specialist". The answer in a nut shell? That's normal, You have to live with it, I will put your issue in a suggestion box and I am not sure anything will be done.
What a horrible response on a customers point of view. Stay away from any Creative product if you plan on using advertised "added memory" unless you want to spend more time waiting for the "library to build" then in listening to it. "
"I purchased a Creative Labs 2.1 speaker system (SBS 380) from NewEgg.com. Upon receiving the unit, I noticed that the volume knob was missing. It seemed reasonable to me to go to Creative about this manufacturing defect, as (1) they were responsible for the defect, and (2) they could most easily forward the part to me.
Apparently, it's "policy" for them to screw over their resellers for their own mistakes. They did not have the required part in repair stock. They would not retrieve one from an already packaged unit, and ultimately they disavowed that it was even their problem because I bought from a third party.
I've purchased a lot of Creative products in the last ten years, and have recommend them to many people. Their products have, to this point, been of consistent quality and reasonably priced. The fact that they've performed so poorly in my first call to their Customer Support is disappointing. Since they've give me the big FO, I see no reason not to return the favor.
I'll likely be updating my review of NewEgg.com, but it's relevant to point out that they have taken up Creative's slack, and sent me an entirely new unit without the requirement to ship the first one back. I'm sure I can find a different manufacturer at NewEgg.com the next time I need an MP3 player, sound card or speaker system.
UPDATE: Three weeks in, and my right speaker has been intermittently dropping out. The likely culprit is a broken lead in the input line. Newegg immediately offers to send a replacement, but I've been able to combine parts from the original and replacement sets to make a workable whole. Creative quality control has apparently gone down the tubes."
"So I purchased an X-FI extreme music soundcard earlier this year. Last week I purchased a digital i/o module add-on for this soundcard to get spdif input. The instructions supplied with the i/o module describe menus that do not exist in the Windows Vista driver release. I reinstalled several drivers (web release and cd version) to try to get this device to show up. I called tech support, and they informed me that it would be $12.99 for them to assist me and that I should pay or seek support via email. Horrible support... it has ben 2 days since I emailed them and no reply. Long email reply time is standard for most companies, but they should provide phone support for their items under warranty. Unfortunately they offer the only consumer line good quality sound cards."
"I received a Creative Zen Nano Plus for a christmas gift for 2005. The product worked great for one year. I use it frequently. The last time was on an International flight. I wanted to be able to play audiobooks on long flights. Audible directed me to a creative "hot fix". I downloaded the hotfix which immediately initialzed the Zen Nano Plus so that it will not even turn on. I did get two emails from them suggeting things that did not work. The last communication from Creative tells me that my product is our of service time and that I must subscribe to their tech service to get it fixed. THEIR TECHNICAL SUPPORT FIX DESTROYED THE FUNCTION OF MY MP3 PLAYER AND THEY ARE NOW ASKING FOR MONEY TO FIX IT. I DON'T THINK SO AND THOUGHT SOMEONE NEEDED TO KNOW THAT THEY ARE NOT A COMPANY WHO TAKE RESPONSIBILTY OF THEIR ACTIONS. I WILL PROBABLY JOIN THE IPOD CROWD JUST TO HAVE THINGS TO LISTEN TO."