"From the first phone call asking advice on what I need, to the support following the order 2 years later, these guys are unbelievably helpful. No matter what I needed, they have been there willing to offer their knowledge and time to resolve any issue I had. And they did it in an extremely timely fashion, sometimes after hours. I'd definitely recommend them for future purchases. "
"My 4 star rating would have been a 5 if not for a few issues with shipping delays. In the end they made good by resolving the issue quickly."
"Expert help up front. Package pricing. Super communication and impeccable follow-up. I will use these folks again on my next build. "
"Great experience, fast shipping, amazing people, just wish I got my free sticker but it appears they forgot to include it. "
"Super fast shipping! I ordered on Thursday afternoon, and it was delivered on Saturday. The quality of the subs is excellent also. Highly recommend ordering from them!"
"Was as expected and even got the unit earlier than they said "
"Excellent customer service. The item was as described, the shipping was excellent and very fast. An easy company with which to do business. "
"This is the first time ever to personally receive a call from a vendor to let me know my order was received and the package was being shipped. Nice!
Unfortunately they chose to ship via USPS who misplaced the package here locally and finally delivered it about a week later than expected. But, for Creative Audio’s part they did quite well."
"Very friendly staff and answered all my questions. Even called me to thank me for my order. Fast shipping and speakers were in great shape and performed well"
"Great experience, cool useful product that looks great too, thanks creative audio!"
"First time buyer and it was an outstanding experience! You have a customer for life! In fact just made another purchase! "
"Other similar businesses should go for training at Creative Audio.
Once I placed my order for the JL Audio Stealthbox for my 2021 Ford Bronco First Edition 4-Door, I received multiple follow-up emails regarding my order and ETA for shipping.
Since it's a sort of a custom order item, not many JL Audio dealers carry it in stock. But Creative Audio took an extra step and put a note on their website for this item "This Stealthbox was in Stock and Ready to Ship as of this morning, call to confirm and get shipped today!" which was very helpful for my situation.
Once the item was ready to be shipped out, I even received a phone call from David @ Creative Audio, who informed me that the item was carefully packed and would be shipped out today.
David was even extra kind to take a few extra minutes to discuss the Car Audio Project I was in the process with for my Bronco. David sounded professional and knowledgeable over the phone, and his feedback was helpful.
From this point, Creative Audio will always be my first choice for audio-related projects."
"Mid 90's I had the Rockford Punch amps and loved the Punch EQ. I figured I give this a try and Wow!!! There's that bass sound I use to have but my amp that I have is very clean sounding but didn't have that Punch EQ sound. Received the shipment exactly the day I was told. Thanks so much!!"
"I had a question so I put it in the chat on the site and was answered within minutes. Ordered the product and they called before they sent it out making sure that's what I needed. I don't believe I've ever had another place do that. Haven't hooked the amp up yet but it should be ready to go. "
"Quick to respond and eager to help. They were very honest in the buying process and all units arrived as described. The refurb unit I received was from what I can tell an unopened return so that was awesome at half off the price. "
"I had an issue with the delivery which was not Creatives fault. Customer support was helpful on trying to figure out the problem. Eventually I had to travel to the delivery companies warehouse and the package was just sitting in the back somewhere after multiple supposedly failed delivery attempts.
I haven’t tested the stealth box and the amp yet but will have everything installed this week. Hoping that everything works well!"