"Purchased Re-sound hearing aides for both ears which turned out to be not what I was hoping for. The sales person will do anything so he does not have to replace them no matter what. He uses a customers' ignorance to achieve his goal.

Also, purchased 10 Puma socks which were so cheaply made tat all of them developed holes below the ankle."

"2 day delivery is really 7"

"My order was lost by UPS, Costco required me to file a police report
Had I not reached out to them I would never even been advised what steps I needed to take
I finally got my refund after chatting 4 different times to make sure the process was being
handled "

"Costco in Orange Park FL damaged my rims while installing tires on my Jeep Grand Cherokee. When I went inside to ask about the damage I was immediately yelled at by a technician saying they didn't do it and that I was absurd to think they caused any damage. Their insurance was even worse to deal with. Charity was difficult to get a hold of, never answered messages, and was rude every time we spoke. This is THE worst company I have ever dealt with and I will never do business with them or any of their subsidiaries again and I advise everyone else of the same. "

"I bought a cyberpowerpc gaming computer and it came earlier than they said it would! great computer as well!"

"I lost my wallet and when I went in to get a replacement, the rep signed me to auto renew and I did not know about it. I just got charged with no notice. I only had it for car insurance discount which I no longer have. I went to the website. 15 minute chat wait. ok, that ****. Then to find out, no, she can't refund. Gives me a number. **** but ok. NO ONE TO ANSWER THE PNONE!! Seriously?!!?
I call the store. I have to go to the store! They charge me automatically but they can't refund automatically?! Seriously?!??! "

"The Costco in Palm Desert, CA has the rudest workers ever. One woman who is Hispanic with long black hair and a black jacket and a green shirt is mocking people's appearance and existence for no reason at near the door at around 2:36 PM. She said extremely rude things such as "Why are you born", and "Where'd you come from". She is insensitive and one of the rudest person ever. She might as well throw stuff at people while she's at it. Costco is NOT worth the membership."

"On 7/17/21 bought washer/dryer unit, delivery on 7/24/21. Delivery men removed old washer dryer unit from 2nd floor then refused to take the new washer/dryer upstairs that had the SAME dimensions. Costco logistics said new crew would come on 7/31 to take it upstairs. Did not come. Spent over a month trying to get a refund and get Costco to pick up the washer/dryer. On phone on hold forever, multiple emails and chats. Each time I was told it would be picked up and refund given. Aug 23rd now and still no pickup or refund. Bought same unit from Home Depot in the meantime and it was delivered to the 2nd floor laundry room without a problem. DON’T ever buy a Costco appliance that needs to be delivered.
"

"Took 2 months to get my washer/dry that was listed as a 7-10 day delivery on their website. Then when the day of the delivery finally came they contracted out the delivery to a 3rd party company without either asking or notifying me of such. I took the day off work for the item to be delivered. I'm a doctor and have a very busy schedule. The delivery company was not able to deliver the items to my address because they never reached out to me ahead of time to find the logistics of my home and driveway. Nor did they ever provide me with a number of who I could contact to reach them. They were supposed to call the day before and didn't. They showed up at my house and with no effort to make things work announced they couldn't deliver the item and that I'd have to reschedule.

Save yourself the time and don't buy appliances from Costco. Use a real appliance store like Best Buy/Lowes/Home Depot. I've never had a problem with any of them. This was my first and last time buying an appliance from Costco. They should be embarrassed."

"I order a refrigerator with quality problem and returned. I called 8 times and asked Costco to remove the refrigerator from my home. Evetime they promised someone will call me, but never did. Every call, I have to hold for more than one hour and talk with more than one hour
"

" If you are planing to open a Citi credit card threw Costco you might want to rethink it. If you ever try to make a legitimate dispute with them they will not cover your dispute and I was shocked when this happened being that i charged over $400,000.00 last year on that card when they told me they could not help me with my claim. Also with their cash back on charges you need to read the fine print, and also with that they would no long pay me the $ 2,200 in cash back that I was due after cancelling the card and would not apply that credit to the balance I had on the card at the time. The only good thing about the card is you can buy gas with it at there long lines which I no long. wait for to save $ 3.00. Credit Card # ending in 1919"

"Costco Logistics - July 20 - wait time - 2 Hours and 56 Minutes.
This was our 3rd phone call to check pertaining to delayed order.
Customer agent answers my call and I shared how long I had been waiting with 2 responses:
1) Well at least you didn't wait 3 hours
and
2) Our call times are improving

Costco, you are a great organization but your brand is going downhill with this level of service. Definitely not the Costco Experience that is expected.

Costco, we are still waiting for our call back that was committed to us on status of our order which by the way has been charged to our account. "

"Costco's Appliance delivery service was absolutely horrible. They said they would be at my house between 1pm and 3pm in an email the night before. They delivered my fridge at 12pm (I wasn't there, of course. I thought it was going to be at least 1pm) and they left it in an open garage with no delivery signature. I had to hold on the phone for 90 minutes (no lie), finally talked with a CSR who was rude, who made snarky comments such as how she couldn't driver her truck personally across the country and delivery my fridge, and she just sent my call to a local logistics manager and he got a person out to me at around 5pm (entire day wasted). I even signed up to receive text messages before they were to deliver and they didn't contact me!

The delivery guys thought turning the huge fridge in a small shoe room from the garage was easier than bringing it through the front door which had a straight line to the kitchen. (Anyone could tell it clearly wasn't going to fit through the route they tried.) Before they scraped up the shoe room (trying to get in that way), I demanded that they take it out and bring it through the front door. I wasn't about to let them destroy my new home. They finally took my advice and did that, hooked it up and quickly left without anyword, left wrapping garbage all over, etc...Costco management: These guys are tarnishing the Costco reputation. You have got to look at your management and processes in that division...

This was the most worst service I've ever received in my life, and I'm usually a pretty easy person to deal with. Lol.

I love Costco (the physical store), but this delivery service really ****. Horrible leadership running the show."

"I ordered a refrigerator-dishwasher combo by Memorial Day. My delivery was scheduled for June 12th. That day no one showed up and no one sent me an email to let me know why. I waited on the phone for 2 hours until finally someone told me that the appliances never got to the warehouse, even though my tracking number showed as arrived at the local warehouse. The delivery was rescheduled for last Saturday and same thing. No show! Called customer service again and they told me that they couldn’t find my appliances and I need to reorder. Then my specific appliances were out of stock and now, after almost a month, I don’t have a refrigerator or dishwasher that I still need them so bad. I am so disappointed with Costco, but now I’m reading other reviews, it looks like that this type of situation happens all the time. So my advice, don’t order from Costco any appliances ever! "

"check this out
Costco in Meridian Idaho where there are no mask mandates told me i had to wear a mask in order to shop there! As I walked through the store two big uniformed Costco goons armed with two-way-radios asked me to wear a mask and I said NO! They radioed orhers and I was badgered by another uniformed Costco enforcer telling me that I couldn’t shop there and if I presided I would lose my membership! I informed him that Meridian has no mask mandate and my 20 year membership agreement said nothing about wearing a mask. He followed me to the front and called for backup to confront me and prevent me from paying for my purchase. BTW there were other people not wearing their masks or not “properly” and were not harrased! What the hell is going on? Has Costco become the covid Gestapo? BTW I am fully vaccinated. THIS **** ME OFF!!!"