"Ordered an OnAir Solution USB HDTV-GT from Copperbox. They even beat out Wal*Mart AND probably took a loss on their FREE shipping to Alaska.
I was impressed. Most companies rip off Alaskans when it comes to shipping."
"I ordered an Audio Authority 1154a component video switcher from Copperbox. I was a little leery because of other reviews here and the fact that the price was significantly better than other sites, but I searched through AVS Forums and found no negative experiences there. I received my package 2 days after placing my order. Upon opening the package I found the AC adapter was missing. Of course I immediately feared the worse, anticipating a major struggle to either get the adapter or return my package. I called Monday (unfortunately they are closed weekends) and spoke to Joe. I explained what happened, and he immediately offered to send the adapter. I was doubly impressed when it arrived the next day. I wouldn't hesitate ordering from them again - their prices are very good, and they sincerely try to make things right."
"Seller described the product as "would work in my configuration". After I wasted 2 weeks trying to get it to work (and thousands of $ worth of my time), they had the gall to say (1) I had waited too long to complain (despite having spent all that time working with their techs desperately trying to get the product to work) and (2) I had to pay a 15% restocking charge for their fraud. I should have listened to the 50% of users who said the product (an HDTV card) didn't work. But copperbox.com made the process worse with their awful policies, lying, and customer non-service."
"Good company, fast shipping (but make sure you order before 4 pm otherwise the order won't go out the same day). I ordered a Dvico Fusion HDTV3 card from them. Their communications by email for status updates were quick and helpful. My only gripe with them is their shipping costs and packaging. The cost for regular FedEx ground was $11.74 to Hollywood, FL. That's pretty damn steep for ground shipping on such a small package. The other thing I was disappointed about was that for that kind of money, they didn't even box the item--they just threw it in one of those white plastic shipping bags. I like to keep the boxes for big ticket computer items like this, but the box was banged up pretty badly--something that can destroy the delicate computer parts inside. I don't know if maybe I was just unlucky with whoever packed my stuff, but if this is the norm for them, they should take note of how others like NewEgg and ZipZoomFly package things and charge very little for Express shipping. "