"Bought one of their power supplies from ZipZoomFly-BuyNite. It was offered with a $28 rebate.

ZipZoomFly-BuyNite does not post a copy of your invoice online that will be accepted by CoolMax, even though their website says to use what they have posted as an invoice/receipt.

After three months, with no communication, CoolMax responded to my inquiry that my rebate was rejected because I had not submitted the correct invoice.

The forums, I have since found, are replete with complaints about CoolMax’s refusals to honor rebates. Just plain illegal!

I have filled a complaint with the FTC and BBB on both companies.
"

"On 3-18-2005 I ordered from them 3 pcToys fans, 80mm Blue 3000rpm with leds, only because those specific 3000rpm are very hard to find and I found them advertised at their online store while doing a google search. Total amount for the order: $29.02

I received two separate packages from them on two different days of the week and one of them included 2 Vastech fans, 80mm 2500rpm with leds and the package received the next day contained 1Galaxe fan 2500rpm with leds, not the fans I’d ordered from them.

I emailed their customer services with the problem. On 3-25-2005 I received an email asking me if there was another fan on their website that they could send me to replace what I’d originally ordered, or if not, that they will simply refund the amount charged for the 3 fans on my order.

I wrote back (3-27-05) asking for a refund for the fans, I also asked them to make a shipping adjustment for the shipping charges ($10.82) because I also ordered a small Y cable which worked fine and I was to keep, it weighted about 1 or 2 oz. Finally I asked them to send me a postpaid envelope in order to send their fans back because I should not have to pay for their mistake, they had sent me items that I did not order. The fair thing to do from someone who made a “mistake” and wasted a costumer’s time.

On 3/31/2005 at different times I received 2 emails from them with 2 invoices of the same order that I previously placed and I worried that they could be recharging me two times more for my previous order and I wrote back to them asking them about these and asking them why they did not sent me any response from my previous email to them. I asked them to please update me on the details of their intentions to solve my problem. No response from them. I waited and gave them 1 week to respond to my emails and then on 4-7-05 I emailed them once more trying to finally get a response from them. They just ignored me, no response at all.

As far as I know, they haven’t charge my credit card yet, but if actually they do charge me and pretend that I pay for something that I did not order, it will be fraud and I must act accordingly upon it.
Extremely disturbing transaction. Are they upset with me for asking them to do the right thing, or because I'd noticed that the 2 different types of fans that they sent me where not the ones that I ordered. Will never buy from them again. (I'll update this review if they actually charge me for these items that they sent me and I did not order.)

Update: They saw the review I left for them at another site and wrote to me apologizing and explained their mistakes and voided my credit card charges. A simple response from them at the appropriate time could have avoided a lot of things. "

"After saying they didn't have the 2 Swiftech heatsinks I was looking for, Francie was able to find them for me. I live nearby so I was if I could stop by to get them personally and save time and money. They said yes, but it was already too late to get it as they close at 4PM and it was a Friday. No problem, I'll just get them on Monday, I thought.

Boy, was I surprised when someone knocked on my door on Sunday (yes, it was Sunday!) and delivered my 2 Swiftechs!!! I was speachless! But wait, there is more ... I had mentioned to them that I also need fans to go with those heatsinks but I hadn't had decided on which to order yet. Well, this guys handed me 2 80mm fans rated 31CFM @ 20dB/A and told me to "try them out and let them know if they worked for me". Notice that I hadn't paid for those yet! Unbelievable! Talk about service.

As soon as my CPUs are in I'll try these fans and will make sure they work ok. After that I'll finally pay for them and make sure I give those guys kudos for the great service.
"

"A great company !
Every time I order, which has been 3x so far, I get my shipment VERY fast.
All original packaging and NO bad products at all.
I LOVE this company.
I'd rate them 10 on a scale from from 1 to 10.(10 being the highest)
You can trust them IMPLICITLY!"