"Order: Cooldrives-46412
Order #398379

I will never do business with cooldrives or their affiliates again. I also recommend that if your time and money is important to you, you stay away from their products as well. We have ordered 5 different multi drive bay enclosures and cables over the last 3 years. ALL of them have shown issues within the first year.
1. The hd will go offline for no reason
2. The enclosure will stop powering up
3. The raid becomes degraded
Sometimes something as simple as moving the drive enclosure will cause it to quit working all together. If you are still under your warranty period, support does a good job of assisting you get the hardware replaced. But that is about all they do a good job with. I noticed that one of the esata multi-port circuit boards came back with a soldered transistor across leads... They did that instead of replacing the board because they are cheap. That board has since failed and I replaced it with one from another company which works fine. The problem with cooldrives is that they are cheap, and you get what you pay for. Their products are cheap, flimsy, and badly put together. Save your money, save your time, go somewhere else. If you want quality products I recommend OWC. www.macsales.com
Thats my 2 cents!
"

"I do not recommend doing any business at all with the company. Their web pages stated that all products i ordered were in stock (4 SATA cables). After over 7 days of absolutely no communication to me, they finally responded via email that one cable I ordered was not in stock, hence my order was "On Hold". I politely requested via email (the ONLY way to contact them) to send only the cables that were in stock and to just cancel the one cable that was not in stock. Tech support person Amir Rosmanic (apparently the only person who works at this company) said they would process the order that day. The order was never processed, and they ended completely cancelling my order - wasting over 10 days of my time. Poor communication, with a website which does not reflect which products are out of stock, and poor customer service are the hallmark of this lame operation. Do not waste your time, and do not do any business with them! "

"I ordered a universal hard drive adapter. I received exactly what I ordered a day earlier than expected. Thank you CoolDrives for excellent service. I will shop here again."

"I will never buy anything from these guy again. I ordered a sata selector from them and have had nothing but problems. Their support SUCKS they wanted to charge me for parts and would not give me an RMA to ship the unit back. These guys are the worst. I have been doing computers system for 18 years and do know what I am doing. I would not purchase a screw form them in the future because that's all they will give you. They have stopped responding to the emails and now the unit is out of warranty. "

"Dual Port Serial RS-232 2XDB-9 PCMCIA Adapter for
Windows

Used on WIN/XP without problems. Shipping was timely and shipping cost was 7.20 for UPS ground, i.e. appropriate for the size of the article.

Would definitely use this company again."

"Placed this order on 10-13-09 but, as of 11-11-09 I have not received the order. What is the problem?"

"I ordered a SATA to IDE Adapter, recieved really fast and did exactly what I wanted it to do.
Excellent company, I will deal with again.
I Highly recommend this company."

"I purchased a DB-9 serial adapter that was advertised as working on Vista. The driver that came with the adapter could not be loaded since Vista said it wasn't signed. None of the manuals that came on the driver CD matched the Vista install screens. Tech Support (Amir Rosmanic) first simply sent me a URL along with "run this installer" (that was his entire message). That driver was also unsigned (according to Vista, not me). When I asked Tech Support again for help, I was sent another URL and the advice "disable your virus protection". The next attempt to install a driver also failed since Windows claimed "The name is already in use". Windows also failed to uninstall the driver. At this point, Amir's advice was "I would say pack it up send it back". I sent back the adapter in perfect unused condition and followed up with several emails but the company refused to refund what I paid, claiming the adapter worked fine on their system and was now a "used" part. Like others have said, be aware of this company's inflexible return policy and the hefty "restocking fee". There are other places on the web to buy this same product since the company is merely a reseller... I would strongly recommend you stay away from CoolDrives/QCUSA!"

"The Sata Internal Extension cable 22-pin male to female I ordered worked out as promised/advertised and shipped 3 days to arrive by USPS, knocks out UPS in speed, my other order, a Sata II RAID case ordered from the same site and shipped by UPS with twice the cost took 1 and a half week? Whats up with that UPS! Anyway I liked CoolDrives and recommend them, I can vouch for it!"

"Ordered a SATA to IDE adapter and it worked like a champ. Nothing more to say. "

"Excellent service and excellent prices! They saved my butt on this one (crashed hard drive). I was able to recover everything and do it within a few days of the event."

"I had to fill out all my delivery information and credit card information before I discovered the shipping, in my opinion, was far toooooo much. No way that I could see to determine delivery costs "upfront" like many online merchants."

"Great product! Overall a very pleasant buying experience. Price was
nothing special, not too high but not a steal either. Item arrived fast and
was accurate. No complaints!"

"I bought a sata/ide hard drive-optical drive to usb adapter kit. CoolDrives Model SS-123ASD.

Excellent product.
Excellent price and fast-free shipping.
I'd buy again.

"

"I bought a drive enclosure for my friend and it was ridiculously noisy. Today (months later) he hired me to fix it. It had four drive bays, I assumed one was defective so I opened it up and tested them. All four drive bays were defective! Three of the fans barely turned and the fourth was too noisy to use. I had the same luck when I purchased an enclosure in 2004 from them--the powersupply was overrated and tech support blamed my hard drives! I swapped out the PSU MYSELF (voiding the warranty) and everything worked fine. DO NOT BUY THEIR ENCLOSURES. I'm sure their cables and cards (which do not bear the "Coolgear" brand) are fine."