"I placed an order on 10/25/13 and paid extra for 2 day shipping. It should have arrived on 10/29, but it did not come. On 10/30, I logged into their website to track the order. There was no shipping information or tracking number. I sent an email to customer service, waited two hours - no response. I called customer service and reached voice mail. I left a detailed message. I waited 3 hours - no response. I called again and chose the option for tracking and refunds - voice mail picked up and I left another message. I then sent another email. No response. The product I ordered will be of no use to me if I do not receive it today. That is why I needed 2 day shipping. I called a third time and chose the option for the operator, and was immediately placed on hold. I was on hold for about 5 minutes. Someone came on the phone and told me that they held my order because I was a first time customer. I was told that they had called and left me a message asking that I confirm my address information. I did not have a message or a missed called from them. I have never had an online merchant do that to me. I entered all of my credit card and address information when I ordered the merchandise. All of the information was correct. The rep told me that the order was scheduled to ship today. I asked her to stop the shipment. She said she would try. She did not know if it had already gone out. I told her that I no longer need the merchandise. I needed it to be delivered no later than today. She said that if it has already shipped, that I can return it and receive a full refund. I asked if they could send me a return shipping label. She said they could not. She said I would have to pay for the return shipping. They could have sent me a return shipping label. They knew it was supposed to have been shipped sooner. "

"I am tried of companies emailing coupons and not honoring them because of deceptive wording. Then to hear them explain the reasoning it JUSY FURIATEDS me!"

"I bought some toner for my TN115 Brother Machine last month and they work out great. I would definitely recommend Concord Supplies for a MFC-9840CDW machine. Received it within a week."

"horrible service! DO NOT ORDER FROM THEM! SCAM, THEY SHIP PRODCUTS THAT DO NOT EVEN WORK! AND THEY WILL NOT RETURN YOUR$"

"terrible. just terrible. shipped wrong item, made me pay return shipping, rude on the phone
stay far away

another store that if you look through the bad ratings you see that they're the only reviews not written by the company themselves"

"Easy to find what I needed and the lowest price on the web. Received order in two days. One cartridge seemed light, no problem emailed them and got a replacement that printed fine. I will use Concord again and know they are there to help you if needed. "

"Ordered 6 Concord brand Fax cartridges, 3 failed. Concord will not stand behind them. Terrible cartridge quality. Suggest you buy elsewhere.

Gary in CA"

"I ordered Xerox brand ink sticks for a Xerox Phaser printer in the afternoon from this Illinois based business. Price for order was best price I found. I paid for standard shipping (not premium shipping) and expected the order to arrive in a few days or the following week. You can imagine my amazement when UPS was knocking on my door in western Colorado less than 24 hours later with my order. (they must have a Denver warehouse). This has been my only order with Concord, but the experience has been excellent and I would buy from them again."

"We purchased a complete set of toner cartridges and image drums for our Oki 5100. After replacing the drums, we saw the ink ghosting from one page to the next rendering our printouts useless. After talking with customer service, the rep acknowledged that the magenta drum must be defective but that the drums only had a 30 day return policy. Since my order was 2 months old instead of 1 there was nothing she could do to help me. Shockingly poor service, and we will never order from again. $93 each plus shipping, and you would think they would work at least once within 60 days of shipping, but apparently thats too much to ask for these days. I guess you live and learn."

"I ordered ink cartridges for my Epson Stylus Photo Printer on April 1 and they arrived on April 2, with their standard shipping. No hassles on the website, no bait and switch ads. Concord Supplies is the kind of company that all web merchants should model. A+++"

"I ordered a toner cartridge for a Brother printer. It was a fraction of the cost of other toner cartridges at stores and other online retailers. They shipped same day, and I received it 2 days later (normal, ground shipping). The cartridge had obviously been refilled, but I don't care!! It was cheap and did the trick. I will DEFINITELY be using them again. VERY HAPPY!"

"I ordered the authentic Xerox Phaser 8560DN Inks. The order was placed July 22 and I received them July 23. I got exactly what i ordered and it was THE fastest shipping ever!! I love it. This was the first time I used them but i will be using them more often now. Good job. "

"Great prices and service. I purchased Xerox Phaser 8550 ink and Xerox Phaser 8560 ink from ConcordSupplies.com. They shipped my items immediately as I received them 2 days later. Totally amazing. I'm constantly recommending them to my friends and family."

"I've purchased from Concord Supplies many times. They are extremely reliable and have saved me on numerous occasions. They have a really large selection of printer ink and toner with great prices. I'm constantly recommending them to my business colleaques, friends, and family. Keep up the great work Concord."

"I ordered a new compatible Drum DR-250 for my MFC-6800 printer from them. Instead what I got a is a badly used Drum with scratch marks all over. Looking at the condition of the drum, it looked as if they didn't even bother to clean it up to say it is refurbished. Compared to what they shipped me, my 2 yr old drum looked like new.
It had a "Compatible" sticker right above the Brother logo. When I called to report this and request a return authorization, the guy was so rude. Beware and avoid ordering anything from this Company. "