"I ordered compression hose for my son since he received vein treatment and his doctor was out of his size. I paid for 'expedited shipping' and the next day received an email that the package had shipped.
When the stockings hadn't arrived after 10 days I started contacting the company via email that was the only way to contact them. The "live chat" option is bogus and if I called the phone number all I got was a recording saying that "all customer reps are busy, please leave a message"...I did leave a message) A day later I received an email from "Wes" who said he would look into it. I didn't hear from Wes for a couple of days. I called again and left another message. I did receive a call a day later. This was from Jeneen who turns out to be Wes's wife. She went into a long-winded excuse about my order involving some sort of 'custom' work (which seemed odd as the website mention nothing about custom labor and possible delays...the website had even informed me that my order had already shipped!) Jeneen apologized for not contacting me sooner, but immediately put some blame on her husband and on the fact that they had a parent-teacher conference at school. I was shocked at the unprofessional response from this website that is selling all sorts of high end medical stockings, etc. I would have loved to cancel my order because by this time I found the exact stockings on Ameswalker.com for less money, but Jeneen couldn't truly tell me if my stockings were shipped and I had paid with PayPal and wasn't willing to get stiffed for $277. I was promised a refund for my shipping (as it was NOT expedited by any means and the husband and wife team seemed to have near non-existent communication with the company). Wes and Jeneen don't own the company and have no control over the money. I have little hope of ever getting the shipping refund despite my phone and email efforts after my son finally received his stockings....a shocking 18 days after I received the first email saying the stocking had shipped. I suggest you go to Ameswalker.com instead. I haven't ordered from them, but they are cheaper and have to be more professionally run than is online store."