"I paid for two new CDRW drives but they sent two used (with scratches and tracks on paint), moreover, not working drives. Now I try to get refund."

"Good customer service and tech support prior to sale. Price was good but not the lowest. Guarantee is what made the sale for me. (Lifetime)
Quick shipping (same day) for products. I will likely do business again."

"I found this business via pricewatch.com and have been happy with their price, attitude and efforts to see I am a satified customer. When a shipper failed to deliver my package and said I had "moved" they overnighted the product so I would not have to wait for another ground shipment. I had not asked for this special service but appreciate it. I will buy from them again soon. "

"Ordered 512mb Kingston RDRAM. Was told that product was in stock and had been shipped to me, but I didn't receive. This went on for more than a week. Finally confessed out of stock, volunteered free shipping upgrade to overnight (I had already upgraded to 2-day), then didn't ship overnight and refused to give me a shipping credit for diff between 2-day and ground, when the delivery time was so long.

Finally received product, which had already been opened and turned out to be defective. Reseller refused to pay shipping charges to exchange defective RAM for new RAM.

Absolutely the worst customer service and worst purchasing experience of my life. I am surprised and horrified that these shysters are still in business. Beware!"

"I am not at all pleased with the service I received from this company. I rate their service and support as less than poor."

"Purchased Windows XP OEM on two different Occassions. 03-03-2003 and on 05-30-2003. Received products in mail within on week of ordering. Excellent service. I will admit that I did get nervous after reading the feed back regarding Component Directs Service. However, all went smoothly. Way to go Components Direct!!!!"

"BEWARE!!! These guys have the WORST service ever. I have had 2 experiences with these guys and BOTH were bad. 1st one I ordered 15 copys of windows XP pro COA and lets just say I ordered them 2nd day air and it took 3 weeks to get my products. I called them daily and got the run around every day!!!! Finally I con'ed the reseptionist into shipping them for me. FREAKING LOUSY COMPANY! This one was not QUITE SO BAD but on a 1 to 10 it was a 1. I ordered 2nd day and it took them 4 days to ship my product. I would all and see when it is going to ship. Every day I got some BS excuse!!!! DONT BUY FROM THEM!!!"

"STAY AWAY. This company rips people off left and right. Read these comments very carefully and you will see the trend. I honestly believe the good comments are made by them. I was had twice by these clowns. Just do not want it to happen again. One guy said he contacted the FBI. I say, "right on"! Again, don't be duped by, "low prices" go somewhere with at least a 6 lifetime score. "

"Good price on WinXP Home Full OEM. Slight snafu with COA, but fixed it right away. Top shelf customer service. Shipping was very fast."

"Great service... quick-fast order! It would be nice to have an email with my invoice information and tracking number... just for future reference. That gives security to the purchaser. Great transaction."

"POOR>>>POOR>>>POOR

buyer beware!!!!!!!!!!!!

Never shipped the order
invoiced my credit card without shipping
gave a false fedex tracking number
never returned a call
never replied to email
never credited card when order was cancelled
had to turn the issue over to credit card fraud dept.
will never do business again
"

"Mixed emotions about this order. First, I ordered the Sony DVD-500AX drive because their website said they had it in stock (and I had a bad experience with another vendor who said it was in stock). So I e-mailed them. 4 times.

My first problem is that their website says that they respond to all e-mails within an hour. I never received a response to any of the e-mails I sent to 2 of the addresses off their site. So I called. I couldn't understand the receptionist, but after my 3rd call in, I was able to talk to someone who said (after I was on hold for a bit) that it was shipping out today, which it did. I was left with the feeling, though, that if I hadn't called, it wouldn't have shipped. Just my impression.

The box arrived. I couldn't tell if it was wet at one time or not. The box just felt weird and was a little warped (it is cardboard, though). But all the parts were in there and I burned a DVD last night, so I'll assume all is well.

My biggest reason for ordering through them (the price on the drive was average) was that noone had any in stock locally. That changed about 2 days after I placed the order. Just glad I didn't get bit."

"Took an exceptionally long time to deliver (12 days total), all I ordered was windows XP. I recieved LARGE bulk packages cross country in half the time.

Order tracking DID NOT WORK. They did not respond to any email or phone call inquiries about my order.

I will NEVER do business with again, nor would I recommend them to ANYONE. "

"Ordered nearly a thousand dollars worth of hard drives from componentsdirect. I was somewhat weary about this purchase, due to all the negative feedback, but they had by far the best price and shipping cost for the drives that I needed.

I am happy to say that the drives arrived as advertised, and packaged very well. They were all new, and they all work.

It did take them 3 business days to ship the order...not fast, but not unacceptable. Also, as soon as the drives shipped, they posted a tracking number on their webpage. Overall a very positive experience."

"i bought windows xp coa over the phone. found them on pricewatch with a big (*IN STOCK NOW* Windows XP Pro COA License (More arrived today) now 10 days later still waiting on that promise. ups time-in-transit has me down for 5-day delivery. givin the normal 24hr prossing/shipping time that delivery date passed on thursday.

they e-mailed me a link to my invoice witch didn't work. when i figured the format of the link i fixed it and found somthing. after requesting the sales person repeat my shipping information 2 times they still managed to get it wrong on my invoice. i was billed but the liklyhood that the package will just be returned undeliverable is high.
"