ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.55/5
Chance of future purchase:
4.66/5
Shipping & packaging:
4.78/5
Customer service:
4.59/5
Return/Replacement policy:
4.48/5

  • 1
  • 2

1/5

2023-06-06

Item never arrived

"Shipped using EVRI …. Never delivered …
Both the supplier and courier have no viable customer service .

Avoid unless you have no regards for your own money or time
"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2023-02-16

Wrong part. Terrible customer service

"Ordered a part for my car. Wrong part arrived. Was offered a 20% refund and I could keep wrong part. DECLINED. Then offered a 50% refund and keep part. DECLINED. Blatant refusal that their description was wrong. Now taking it up with AmEx to get my money back. Would never use again. Avoid at all costs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2023-02-04

Poor service

"I bought a part for my motorcycle, they sent the wrong part and argued it was correct even though theirs was a 2 pin plug going into my original 4 pin plug. Refused a full refund complaining they were out of pocket .. 30% refund issued. Avoid these people at all costs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2002-10-15

"I ordered 4 256MB sticks, 2 PC133 Micron, 2 OCZ PC2400(300MHz) CAS2. The RAM arrived soon, and performed up to spec. No problems here. But I'm guessing people don't do reviews on a site unless they get screwed, so... "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-09-23

"This company does not do business in a professional manner. I have repeatedly called and send emails regarding an RMA for a 512 Meg stick of PC133 RAM. The RAM was defective immediately but didn't do a memory check until several weeks after getting the product.
I finally got through to get an RMA and have been waiting nearly 2 months to hear back. I have called and left messages and verified the return of the RMA to the company.
I don't usally complain about a company but if it saves anyone else the trouble I have gone through it is worth it to me.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-09-09

"This shell company is the same as OC System, Encore Innovations - shmuck vendor. Do NOT support these bums - terrible customer service, never answer the phones, RMA support absolutely the worst in the industry. AVOID this one."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2002-08-17

"I ordered a Radeon 8500 from this company back in December '01. It took the standard amount of time to get here but was DOA. So after attempting to talk to their custom service (They are around random parts of the day/week) a few times, I finally got an RMA. I sent it back, and they sent me a new one that appeared to be in working condition. However, I believe they underclocked it because its performance was very low. Instead of dealing with them anymore I tried once more to get an RMA (After much trying I did) and the only good thing I can say is it was after 30 days, but they still refunded my money (and didn't take out that restocking fee they said they were going to). It wasn't a very good experience and I wouldn't recommend it. If you have to deal with them, try it on the phone because they don't respond to e-mails except when they tell u status of something. Try calling in the evening (EST) that seemed to work 1/100 times for me ;\."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-08-06

"2 sticks of 256mb pc2700 333mhz ddr. "Super High Performance 256MB PC2700 DDR333 DDR SDRAM DIMM CL2.5/CAS 2.5 (Memory Cooling Kit Included) by OCZ, Rev 2" these guys dont ever reply to my emails. and i had to RMA the ram. its been nearly a month. no word. i dont think im ever gonna get my ram back. thats 512mb of ram down the drain. and when u RMA, they will only honor it IF... IF they see that it suits their expectations. highly unrecommended seller. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-04-25

"purchased a stick of "high performance" DDR 256MB memory. It arrived approx 5 weeks after ordering on line. The memory failed after 2 weeks & I RMA'ed it back. The replacement took approx 4 weeks and it is a stick of no-name DDR. No heat spreader like the original. I'm still waiting for a reply as to what to do with this memory stick (unopened)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

1/5

2002-04-01

"Purchasing and shipping were done in a professional manner, however they do not honor their warranty on defective items. In fact they lie about having, or in my case, not having a replacement part."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

  • 1
  • 2