"I ordered a Garmin GPS unit that proved to be defective after three days of usage. My efforts to return the product became a nightmare. Here are the highlights:

1. The promised ship date was not met
2. The delay was untruthfully blamed on the shipper
3. The shipment was charged at a higher rate than agreed
4. At least six calls to Customer Service were ignored
5. I left an anonymous message for Sales that WAS answered
6. The person answering (the same person I was trying to contact in Customer Service) – when informed about the real reason for my call – promised very sincerely to provide an immediate and complete refund
7. This refund never arrived
8. I filed a complaint with the Florida BBB which CompWestUSA ignored
9. I worked through my credit card company which revoked payment from CompWestUSA
10. CompwestUSA eventually agreed to repay the credit card company minus a 15% restocking fee

My advice: steer far away from this vendor!!
"

"Beware of this guy! I have serious doubts that it is even a legitimate company. My experiences lead me to conclude that this is a one person operation being run out of a condo or mobile home in Fort Lauderdale.

I had a similar experience as the previous poster. Ordered a GPS receiver and of course my credit card was immediately charged. Never received any order confirmation email or other communication, but could log in and check order status. The quantity shipped amount stayed at 0 for a week and a half and could not get any information about shipping. Almost impossible to reach on the phone; the phone number that appeared on my credit card statement is a non-working number that has been disconnected. When you call his "store" you get an automated attendant. The system prompts sound exactly like the $19 Bitcom voice mailbox system I used to use on my PC. The "sales department" is always busy, as is the "customer service department," and callers are asked to leave a message, none of which were returned until I threatened to dispute the deal with the credit card company.

When he did finally call back, he said the item was back ordered and would ship within a week. A week and a half later, the order status via the web site still showed 0 in the shipped column, and at that point I disputed the charge. As I write this a month and a half later, the bank has cancelled the transaction and of course, no GPS receiver ever arrived."

"Update March 5th: Still not received Garmin 2610. CompWestUSA sent e-mail 2/22 about crediting my account 19.50 for shipping and confirmed it shipped 2/18. Checked my CC account on-line today to find it had been credited the FULL amount (584.50) on Friday, March 4th. No e-mail or call to explain this reason. I have concluded that CompWestUSA has cancelled my order and the item NEVER shipped out to me! I was lied to by CompWestUSA and DEFINITELY recommend that you DO NOT deal with this company! I sent an e-mail today (3/5) officially CANCELLING my order with them.

Scott.

Worst experience I have had in a while! Don't buy from this store! Even though it is the cheapest for GPS systems, pay a few dollars more and buy from another store. Customer service is very poor. Still awaiting detail shipping information after 4 e-mails and 2 voicemails (both times called were transferred to a voice mailbox). Was charged 19.50 for shipping and item was supposively sent via US Postal service which is cheapest and least expensive shipping carrier out there. Sent 4th e-mail letting them know that if I do not get discounted for being overcharged on my shipping cost (by 9.50 at least) AND providing me with detailed shipping information, I will CANCEL my order and refuse shipment (if it even shipped out) of my order!!

Do yourself a favor and buy your products somewhere else! CompWestUSA does NOT care about its on-line customers!!!!

Scott."