"Generally, all of my tickets have been answered within 5-10 minutes, which gives a good impression. However, I may note that I've used their tickets tens of times (16 to be exact) for numerous issues (half of them had to be fixed on root level), and a few of them have had issues acknowleding/addressing the issue in question, even though I've explained them in detail. I've received replies of “your SSL certificate is not broken” when the issue itself has been about “subdomain/host points to wrong part of the site”. CloudArion has been fixed in a hour (or less) when escalated to the supervisor, who seems to have a great idea of what the problem is. So, most of the support staff seem to be listening and helpful, but others don’t seem to be so keen."
"You guys are awesome. THANK YOU! Cloudarion team has proved to be one of the best Support (and overall) experiences I have had so far. I can only hope that this web host won't change their high-level services, but to continue to increase their quality. "
"I am customer of Cloudarion SSDVPS hosting since May this year and I am really surprised by the level of Support. The average response time till now is 6 minutes and issues are solved very quickly, even if you caused the issue :) The most excellent web hosting service! "
"Support is good - ticket system works well. One of the best things from cloudarion decent host is the impressive, fast and very professional guaranteed 24/7 support, within one hour, guaranteed - I never wait for more that 10 minutes for a response. This is true!"
"Highly recommended Great tutorials on everything about building a site with them! The guys at Cloudarion know their stuff! Fantastic host and they have gone above and beyond the usual business to help get my site up and going."
"It was very hard for me to find an appropriate host to transfer all my files to. Decided to give CloudArion hosting a try. I am constantly adding high-resolution content and need the ability to upgrade my web plan on an ongoing basis. This decent hosting provider has accommodated all my needs and has provided great price and reliability."
"Being in the web development industry, I always wanted the perfect website that functions efficiently. I signed up for a VPS hosting package with Cloudarion provider and I am extremely happy with the way my website functions today. Thanks for having a great staff such as Nicolas to help us!"
"I think it's been a few months that now i'm with Cloudarion provider. They have been helping me with great deal of technical difficulties and came through altogether. This is the best host I have used in all my years as a developer online, every single support question i have had has been answered, many times they help through my issues and fix them for me, they go above and beyond the call of duty for a webhost. "
"I've had my website with them for a number of years. It's solid as far as being up and running at all times. I love the prices. Cloudarion server in Switzerland was down for about 15 minutes one month. That's pretty good up time! They specialize in managed hosting solutions, software development, website design, website marketing, database integration & programming, & e-commerce solutions."
"I am very happy with Cloudarion dedicated server hosting services. For someone like myself who has very limited experience in the technology, I really appreciate the help and service. I run several huge traffic projects in Switzerland, everything works fine. "
"Tech support is quick and reliable. Recommend their hosting services! Since cloudarion.com has good technicians, they handle things faster and correctly, so they can handle the technical issues better in less time. This is a straight-forward, easy-to-use service provider. "
"You know, guys, everything has only ever been good and I do recommend Cloudarion SSDVPS hosting! I tend to read small prints when I sign a contract so have never been surprised by the fact that hosting usually costs a little more from the second year on (it's still cheap!). Good job, thanks. "
"I'd like to personally thank support for the exceptional customer service. Cloudarion ssdvps hosting is without a doubt the best available web hosting solution out there. Great amount of space and the reliability equals complete satisfaction."
"Very happy with cloudarion SSDVPS hosting so far, been using them for a couple of months and both performance and service have been very good and the pricing is outstanding. My site availability is almost 100%, so much extras, disk space and bandwidth are fantastic, though it doesnt affect the server status, very helpful staff. "
"Go with cloudarion ssd vps hosting in the USA. They are highly reliable, professional and, as other reviewers have already pointed out, they provide excellent and fast support. Great GREAT service. Been in the design business for 10 years and have moved many times."