ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.69/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5

  • 1
  • 2

Verified
5/5

2022-06-28

Excellent experience

"I contacted the closet factory to install a system for our master closet and absolutely love the result. I was really pleased with the whole process. Isaac helped me come up with a design for the space that was better than my original vision. It looks amazing. Also the installer, Brian, was professional and polite, paid excellent attention to detail, and was tidy and efficient in his work. It all exceeded my expectations. I will use closet factory for future projects. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-09-01
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“I want to thank you very much for the kind words about our company and team. We strive to ensure our clients are not just happy; but thrilled with the overall experience. Isaac and Brian are amazing team members - thank you for acknowledging. Respectfully - Bill”


Verified
5/5

2022-06-11

Whole house closets/pantry done

"We are a new build and had every closet done. Not only is it beautiful but functional. I have worked on other houses with other companies and they really didn’t get efficient combined with function and beauty. The details were done so well and the team from the designer to the installer were top notch. I would give six stars if I could and I’m usually a tough sell! So happy with everything. Highly recommend Doug our designer and Johnathan/team as the installers. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-09-01
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“Jodi, thank you very much for the kind words about your experience - much appreciated. Working with you and seeing the final result and your ultimate thrill is what makes this job fun and rewarding. Doug is truly amazing at what he does - thank you so much for acknowledging. I hope you enjoy your space(s) and we hear from you and your friends for future projects.

From Doug and I both, Go Army! Haha - sorry - had to do it!

Again - thank you! Bill”


  • 1
  • 2