"The experience happened with shoescentral.net. It all started when I asked a tel rep why my delivery was taking so long. One of the reasons it takes time for me to receive the item I ordered, the rep said, is because the item ships from... Kentucky! (I am in NYC)...
As I pointed out her answer seemed a bit weak to explain such delay, the rep answered that it's stated on their web site that shipping can take up to 10 business days. And when I told her this is standard business lingo but things actually never take 10 days to be delivered, she was clinging to the web message! I had spoken with the same rep the day before and asked if she could give me an estimated time of arrival for the package. She told me she'd inquire about it and send me an email the following morning. Which she never did...
Then I get an email from the internet sales manager trying to defend her sales rep. When I answer that whatever she says does not change my mind, she answers back to say she is sorry I did not understand the shipping policy. And when I tell her it's all behind, I don't want to read from her anymore, she answers back... to say that she also does not want to read back from me! Amazing, I had never seen that before. I actually sent an email to the company they are representing, to let them know what is happening. But beware of ShoesCentral.net! :-)"
"I ordered a pair of clogs from them that I needed for a trip. They informed me that it would be over a month until delivery. So I went to my local Nordstrom to see if they had the style/size I needed and they did! Then I wrote to ClogsCentral saying that I found them and to please cancel the order. The next day I got an email that said they has been able to find my clogs and they would be shipped immediately. They have refused to pay to return them even though they originally said it would be a month and suddenly the moment I found a pair locally, ClogsCentral sent me the same pair. They have been so rude to me on the phone and when you are competing with other shoe vendors like Zappos and ShoeBuy who have free return shipping both ways I am very angry that I have to pay $5 for a box of shoes that I gave plenty of notice to cancel. So, do not buy from ClogsCentral (and they also go by other names that always have the word "Central" in it (like BootsCentral)"