ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-12-23

"This is the absolute worst computer store that I have ever had the misfortune to shop from.
• Originally it took four hours of constant calling and leaving messages to finally have someone answer the phone.
• Than I was told that the parts would arrive at the store for pickup later that night. Just to be on the safe side I tried calling to make sure that the parts would actually be there, but then I got the familiar answering machine message. So, reluctantly I went to the store, and he did not have my parts.
• He told me the next day it would be in for sure, and again I was on the phone from 11:00 am until 4:30 trying to get someone on the phone so I could make sure the parts I wanted had arrived, but again nobody answered. So after work I went to pickup my parts and yet again, no parts. At this point I was told that he would drop them off for me the next day, as I do not have a vehicle, and constantly having to go to the store to talk to someone is quite a trip.
• The next day he did not show up or call with any kind of reason for not being able to drop off the parts that I had paid for.
• The next day, started calling at 11:00 am until 2:00 pm, no answer. So I went to his store at 3:00 and the door was locked, right in the middle of the day.

At this point he has STOLEN a large amount of money from me and not given me any parts. I strongly recommend that everyone stay far, far away from this store if you value your sanity. The $10 – $20 that you save is not worth the headache of dealing with these guys. They lie about the parts they have, and when they can get them.
I am taking this store to the Ministry of consumer relations, and the Better Business Bureau.
DON'T SHOP FROM THIS STORE!!! IT'S THE WORST DECISION YOU'LL EVER MAKE!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-08-23

"I'm very unsatisfied with this merchant. The website offers no type of online ordering form, so you have to do it through e-mails or calls. They never reply to e-mails, so I was charged with big long distance fees due to their unprofessional service. They gave me many wrong/fake tracking numbers and the order was never shipped until about 2 weeks after I ordered after I threatend to file fraud on them. Stay away from these guys, or face losing your money."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use