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Verified
5/5

2005-08-03

"I'm very happy with the service and the product. I purchased a very hard to find video card cable, so these people have a lot of good stuff."

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Ability to determine if a product was in-stock real time
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Being knowledgeable
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Verified
5/5

2005-07-30

"fast shipment, everthing worked as promiced.
would defently buy from again.
"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Being trustworthy
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Being easy to reach
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Being knowledgeable
Making decisions on their own
Resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2005-07-24

"Very very good, id use them again!
I find all the store online .this is the best one , best price , best ....everything the best ...
And the fast shipping , lower price ...
Nothing can say , CensusPc was the best online company
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-07-11

"Fast order processing, quick delivery, and good packaging."

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Verified
2/5

2005-07-03

"I made an order that was originally denied for some reason. Then I reordered a second time to give them another shot and there was no action. So, I tried to cancel it and a few hours later received an email that it was shipped after I had ordered elsewhere. I eventually returned the item that would not fit. UPS says that they received it on 6/21 but there is no credit yet. The other order I made from GoGoCity was received and credited a long time ago. This is a good company to order from if you are patient and don't need to contact customer service. Unfortunately, they are the slowest billing and returns of any company I have used in the past. I cannot recommend them unless you are patient. The customer service webmaster (Kelvin) is a great contact though I just wish he worked in billing and receiving. :) Go with ZipZoomFly or Directron instead. UPDATE: Their web site says credit issued on 7-7-05. No credit posted per credit card web site yet. Should be all resolved this week I believe."

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Verified
5/5

2005-06-16

"Great store. Their FREE 2nd day shipping policy makes the difference. Always on time...and now I can ZIP,ZOOM,FLY!"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-06-15

"My order from CensusPC was efficent and trouble free. The only problem was with the UPS service
I specified, UPS did not deliver on time. But,
after contacting UPS about the problem, Census
issued a credit for my full shipping amount. I was very satisfied with the service from Census and the follow up on the shipping. I would definitely use them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-15

"Great prices, average shipping, very good quality merchandise."

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Verified
4/5

2005-06-14

"Great, fast, efficient, has most of the part that you are looking for"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-06-13

"Fast and cheap. The way it should be. Good interaction and no problems with the product after it arrived."

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Verified
5/5

2005-05-24

"Its taken me longer to rate them than for my PCI card to arrive. Wow...only 3 days for $1 shipping. Amazing"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-05-13

"Site would not acknowledge free shipping from pricewatch.com. They informed me I should have chose censuspc shipping verse ups ground even though ups ground was default. No where on order to comment. Then they restricted UPS package delivery with "signature in person only". UPS pickup warehouse is 45 minutes from my residence. Total waste of my time and gas to pick up package. Why order online if I had to go thru this type of hassle?"

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Pricing of products and services
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N/A
Is committed to quality products and services
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-05-07

"edit: Jack from census emailed me back in a matter of hours and apologized for the mixup. everything got sorted out and he even waived the $4 shipping charge. the order will ship on monday. i am happy with the service and patronize i have received.

placed order on at about 1 am in the morning on 4/28/05 for a notebook cooler thats $9. i entered my dorm room address to ship it to. about 10 hours later i get an email that the order is on hold because of an unverified address. so i immediately call the number on the email and some one picks up the phone and hangs up on me. what kind of customer service is that? so i replied to the email stating that i tried to ship it to my dorm room. so the next day i get a reply saying that i need to verify the address with my credit card company. i replied immediately and said that i tried and that if it won't go through then just cancel the order so i can replace another one and just ship it to my house. so three days later on 5/2/2005 i get an email reply stating that if i want it shipped to my dorm room i have to call my bank and tell census pc after i do so and they can ship it to my dorm immediately. they basically sent me the same thing even though i requested them to cancel if it still didn't go through. so i called my bank again and they finally got the dorm address down and i emailed census pc back and said it's done, you can verify and ship it to my dorm now. and now it's the end of the week, friday of 5/6/2005 when i sent them the email on monday and i still have not heard back from census pc. the online order status still says on hold unverified address. the website won't let me cancel the order online and the customer service wouldn't listen to me so now i have to wait even longer to get a laptop cooler sent to me that only costs $9. these guys are very unprofessional and nonresponsive. telephone support is a joke. this will be my last purchase if the order goes through.
"

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Verified
5/5

2005-04-05

"Ordered a Serial-USB converter. Price was cheapest on Pricewatch; item arrived quickly."

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Verified
5/5

2005-03-10

"WOW!!!! Ordered monday and recieved WEDNESDAY!!! Pricing was great, service was ultra fast and supreme in every way. Will definatly be back to buy here. Have recently had bad experiences elsewhere but my faith is restored!!! Thank you CensusPC.com!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Resolving problems
N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use