"Updated since my check arrived today. My overall complaint would be the outrageous time it takes to verify and send money. They may state something about the turnaround time being lengthy on the website; but it is amazing that they will update it if you contact them. Almost like they are waiting for a nudge. They did give slightly more money than the competitors; but the wait is not worth it to me. My fault for not understanding that it could be almost 40 days from receipt of my phone before I receive payment."
"I recently sold my iPhone 7 Plus to Cellularreturns.com. I was recommended the service via a friend. The process of sending and receiving payment was about 2 weeks. They paid exactly what i was quoted with no issue's. Thank You Cellularreturns and i will be recommending you to more friends."
"I was super skeptical to sell our old iPhones online, but Cellularreturns.com was super easy to use and definitely a legitimate, honest, fair company to do business with!! They have a simple and very streamlined process."
"Revised Review: My first review was about how bad I thought this company was and how they weren't returning my calls/emails. But soon after I submitted my review. Not an hour passed and Jonathan of Cellular Returns contacts me and explains the situation and the technical issues surrounding my email provider and how they weren't receiving emails from Hotmail (Outlook)....which they just found out about and were trying to fix. Within a few emails (through a different provider - Gmail) we discussed things, he completed my order, sent me my full payment for my device thru PayPal and even added an extra $10 as an inconvenience bonus, plus he paid the PayPal fee. Now that's GREAT CUSTOMER SERVICE. Thanks Jonathan and Cellular Returns. You're Awesome!!!"
"Took a little longer thank expected, but received a fair price and am overall very happy!"
“Thank You! ”
"I discovered this company on-line so I decided to give it a try. I sent my used Samsung Galaxy Note 5 phone back on 11-27-2017. The tracking info indicated it was received at their facility on 11-30-2017. I completed a factory reset before I sent the phone back as instructed. I received an email on 12-11-2017 about a google lock on the phone. I spoke to the rep on the phone on 12-12-2017. Google may have their own process of preventing Identity theft. I never set up any type of google lock other than creating an account with a username and password. I supplied the username and password to the rep. He said that he got a message to wait 24 hours. I received an email from Google asking if I signed it from a Samsung Galaxy Note 5 in New York. I replied that I did and they said they would allow access using that phone for 2 weeks. I never heard anything back from the rep. I continued tracking online and the message always remained "processing". I decided to call the toll-free # on 12-29-2017 to check status. I found out that nothing further has been done since 12-12-2017. I advised the rep to send my phone back. I will return it to a larger better known company. This company doesn't seem to understand the latest technology. They are very slow and the service is poor."
“Customer couldn't remove the Google Lock from his device. We attempted to help but the information received was incorrect . We state on the website before placing orders that google lock / Apple ID must be removed from device before shipping.”
"After I mailed my phone to them it took them two weeks to let me know that they have received the phone and that they will begin the review process. Once the review process started it took them another week and a half to get back to me, only to find out they want to offer me $50 less than the quoted price. This whole process was a waste of my time. Be aware when using them. They are trying to scam you and pay you less no matter what your phones condition is. "
“During inspection of device the inspector discovered a small chip on display screen. We revised the price -$50 which was more than we advertise for broken glass. Customer declined and we shipped the device back at our expense. We have 4 categories on our website Flawless, Good, Broken Glass & Damaged.”
"I was looking for somewhere to sell my outdated iPhone. Cellular Returns offered me a great price. Shipped the phone to them in my own box and received my first communication from them within a week. There was a minor setback on my side, and once resolved, I had my money within 2 days! Great company to work with. "
"The customer service was awesome. The patience was outstanding. WOW"
"Easy, fast, and highest value quote I could find."
"Very fast return. Will definitely do business again "
"Had highest quote for my iPhone 6S Plus. Free priority mail shipping. Took 10 days from their receipt of iPhone to evaluate. Direct deposit to PayPal. Overall excellent service."
"very straightforward to send our old phones and get paid. got more $ than other sites were offering."
"Great communications! Really keep you in the loop-fast service"
"In the past I have traded my old cell phones into the carrier for a credit or sold my phone on an auction site. However, I decided to try cellularreturns.com after I was given a very "low ball" offer on my phone by the carrier and didn't want the hassle of listing on an auction site. Plus, with data being stolen I did not think it would be safe to do auctions any longer. I got the best offer at cellularreturns.com. Sent in my phone (which was in excellent working condition) and less than 2 weeks later got what they had quoted me once my phone was inspected. I plan to recommend this service to anyone!
"
A rep from Cellularreturns.com, CellularReturns.com, has responded:
“Thank You !”