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5/5

2004-08-20

"I ordered many lighted fans to redo the inside my case. I am replacing my blue ones with new green ones. Case-Mods site was laid out very well and made everything easily found. The store has competitive prices and there order processing & shipping is very quick. I would recommend them to other people.

They processed and shipped the order the very next day. I picked to have the FedEx 2 day Air shipping. Which I was hoping would have gotten to me with 2-3 business days. But the order took about as long to arrive as standard ground. If that happens often Case-Mod should stop using FedEx as they will make them look very bad.
"

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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Verified
5/5

2004-08-18

"Had a bad light in my last order Case-mod got me a new one right away"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-08-14

"I've always loved the products that this website offers. They are fast and reliable. I do not know how their customer support is, but that is because I have never had a problem with them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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5/5

2004-08-10

"very happy with everything they have everything i need to mod the cases i build very pleased with them"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
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Resolving problems
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Overall web site
Web site being easy to use
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Verified
5/5

2004-08-07

"Bought 3 fans from Case-mod to finish a system I was building from the ground up. They got here within a few days. Pricing is great when items are purchased in bulk. Shipping methods are flexible. Next time I need to replace fans or get fan accessories, I'll definitely go to Case-mod.com again."

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Pricing of products and services
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Overall technical support
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Making decisions on their own
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Verified
5/5

2004-08-07

"I ordered some cable sleeving and dual UV cold cathodes from case-mod monday night. And everything arrived well packed 2 days later. They have the lowest prices/shipping combo I've ever seen and they are prompt. I will diffinenty buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being knowledgeable
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Resolving problems
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Verified
5/5

2004-07-31

"Case-Mod.com is a great seller. I ordered on Thursday and it was shipped the day after with standard FedEx shipping. Prices are reasonable and there is a good inventory. I checked them out here first and then ordered. Thanks ResellerRating.com and thanks Case-Mod.com

Update:
My order was recieved and I recieved my case but the wrong color. I can not RMA it but will be pricematching becuse i could have gotten this item cheaper.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-28

"First off their site was organised in a very efficient way. Navigation was easy. The prices of the reseller were terrific. I myself took the advantage of a great sale price on some lighting for my case. Great job case-mod.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2004-07-27

"Astounding prices, good selection (decent stock-keeping) and very well-designed website. Smooth and fast ordering. The most confident internet purchase I've made this time around! Great shipping deals and communication."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
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Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-07-24

"Ordered 3 sets of Cold Cathode Lights and 2 Case fans. The CCL's were at an excellent price..as were the fans. Shipping was via FedEx and arrived according to schedule.
One of my CCL's did arrive broken, I have written their customer support for an RMA. (I don't know if they have 24x7 Tech support)
Hopefully all goes well with that...

RMA through case-mod suck....I have to PAY shipping to return a broken item..because they overstuffed a small FED EX box..Why not just give me store credit!!
The worst part..the item only cost $4.95....that is about how much the shipping will be to return it!!!!!

Other than the broken light...no fault to case-mod.com I had a very enjoyable experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-21

"I'm pleased. Prompt shipping, item as described, great price! "

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Is consumer focused
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Verified
5/5

2004-07-20

"Case-mod continues to be my first place to go for my modding needs. They continue to beat out the competition in price, quality, and speed. I had a problem with a shipment item, but it was RMA'd very quickly, and I greatly appreciated that. I hope I have more ideas to mod my cases even further, just to shop back here. =) Thanx Case-mod!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
N/A
Resolving problems
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Being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-06-25

"These guys are ok. I ordered june 11th 2004, dual CCFLs and 5 case fans for 38 bucks. It wasn't until 2 weeks later that they replied to one of my 3 emails requesting order status. They did upgrade shipping to 2 day air for free, however."

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Is committed to quality products and services

Verified
1/5

2004-06-19

"placed order on june 14 online all products showed to be in stock recieved e mail order was recieved and have not heard since charge was posted to cc on 16th. It is now the 19th still now ward on order their site just says pending i have sent two e mail on subject and no response tried calling and phone just rings.

well recived an e mail on 21st stating products shipped fedex it is now monday the 28th still have not recieved anything. will write more if i ever recieve my pacakge.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
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Being knowledgeable
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Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-06-19

"I ordered three items, including a Zalman CNPS-7000A-CU. I recieved the package only to find two of the other items in my order and not the Zalman cooler. However the accompanying order summary included listed this cooler as if this item was included in the package. My attempt to resolve this problem via e-mail was only answered a simple "Zalman currently has a shortage on this item. We will find out the estimated date of arrival and let you know shortly." Their online catalog still has this item as in-stock. 10 days past since I placed my order and i still do not know when the item will be delivered to me!"

Detailed Review Benchmark + -
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Is committed to quality products and services
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Is consumer focused