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4/5

2002-04-28

"ORDED A BUNCH OF SMALL STUFF ON 4/25/2002 AND RECIEVED ON 4/27/2002
FAST DEL. THANKS
WILL BUY FROM AGAIN
"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process

1/5

2002-04-04

"I make most of my purchases online, and will not purchase from Caseetc again.

My order was placed 2 weeks ago and just shipped today with a very poorly worded email sent explaining that a portion of the order had been out of stock. When the order was placed (containing only one item) their site clearly showed 65 of the items in stock. Their online ID system will not allow logining with the userid and password that was sent via email. Repeated voicemail messages took 2 days to be answered.

Offering the US Postal Service as the only way to ship is extremely poor given there is no true tracking method.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-23

"Ordered once from them, great prices, great service :-) Ordered my second time and can't wait to do more business with them! I like the how you can see how many they have in stock while your shopping. Just wish Cole would email me back when I asked some questions...lol

Def. some good guys to deal with!

-Nigel
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

3/5

2002-03-21

"Overall I am very happy with the items I have received, I also really like the easy to use layout of the website. One of the best I have seen. My only contention at this point is with an item that is backordered. A lexan sheet 16x16. When I made my order for various items, it was in stock, by the time I received my order, only 4 days later, very fast by the way, the window wss out of stock. I went to the web site and indeed it was listed as out of stock. It happens, no problem. Several days later the web site showed they 26 of them. I waited three days and did not hear from them that they were shipping one to me so I emailed them. The next day I received a reply that one was shipped out to me. Then i get another email that they made a mistake they don't have any and they will ship it when they come in, whenever that is. Yet, today I look at the website and now it says they have 25 of them. hmmm. If they are not in stock then the website should say so. I am sure this just an oversight. There have been so many good reviews of this site that I am sure my problem will get fixed soon. Cheers"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-21

"I ordered a bunch of small items like fans, cables, etc on a Friday. The website said the operator was out of town on Spring Break so I expected delivery to take a week at least. Everything arrived the following Wednesday and the order was perfect. These guys are on the ball."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-18

"Awsome store! Everything is awsome. Shipping, returning, prices!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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