"Do not bother with this "service." We received a flyer in the summer and it looked like a neat idea for a college freshman who is learning to adjust to life away from home. I paid $160 for four packages to be delivered throughout the year. When he did not receive the first one at the beginning of school, it took me over four e-mails and five phone calls before he finally got it. His Halloween package never arrived, nor did his "Just Because" package that should have been there mid-November. I called today to check on the Finals package and though it shows as having been sent, he has not received that one either. When I requested a refund, I was told it would take about 30 days since I paid with a check. I will receive three checks for approximately $20 each...?!?! $160 divided by four packages in my math book = $40 each, but Carepackages.com says that the first package is worth $65 and the rest are only worth $20. So when I asked about the remaining $35? Non-refundable handling fees. While the customer service reps were all nice, the service is just a ripoff."
"I ordered the SavageStorm for my freshman. What he has received for my $125 is unacceptable. I could have bought everything he has received for less than 25.00 easily. A rip off, do not buy this. Go buy the things you know your child will enjoy and mail them yourself. They will get more and not be disappointed.."
"I ordered a Care Package for my brother who is in his first year at college. It was listed as $19.50 and the shipping price was $6.00. I had $25.54 on my debit card, so I knew I was cutting it very close.
I check my bank account a couple of days later and find that I was charged $26.77 and my bank charged me a $30 overdraft fee. After several small deposits, and $10 in extended overdraft fees, I finally was back on the plus side. Then there's the fact that I did not receive a confirmation of delivery until about three or four days AFTER they charged my card. And of course, there is no way to track an order even though you have to buy UPS shipping.
So I e-mail customer service and ask them about the over charge and they tell me it is because they do not tell you the amount of sales tax you will have to pay (and in my order confirmation, it specifically states "Sales Tax: $0.00"). They asked me to fax over my bank statement to verify the $30 fee I incurred.
I don't have a fax machine and I have to take time out of my hectic schedule to go over to a store that offers fax services for $1 per page. So I had to pay $2 to fax over the relevant information.
So I e-mail them and tell them that I faxed over the info and I don't hear anything for several days. I e-mailed them again and this time a new person responded, telling me they never received my fax, even though I'm looking at the fax receipt and transaction info right in front of me. They said I had to fax over the stuff AGAIN.
I was just contacted today by them and they said they credited my account. I only asked for the original $30 overdraft fee (not the extended overdraft fees) just to get it over with. Of course, they didn't say how much they credited it, so I'll have to wait 3 business days to see for sure.
If you order anything from CarePackages.com and your order confirmation shows no sales tax, don't believe it! Also, know that you'll have to pay a lot for shipping and will have no way to track your order. Unacceptable."