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4/5

2013-02-07

"I had some communication problems with the sales agent also take long to process the order and send it."


5/5

2013-01-27

"Very good phone support in assisting to buy my product, and I received order promptly"


5/5

2013-01-10

"Quick shipping and a great price on the item."


Verified
5/5

2012-12-27

"I was looking at something online they had that no one else did. A chat window popped up and I asked the person if they had in stock and they promptly replied. Salesperson gave their contact info and finished deal on phone. He had item shipped 20 minutes later. I haven't received yet but the experience thus far has been positive."

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2/5

2012-12-08

"They advertised merchandised merchandise that they didn't have. I wasted a week of precious holiday shopping time, before they told me it was out of stock, after telling me they had plenty in stock. Also they required a phone call before the order would begin, which they did not specify on the website. At least they did answer the phone when I called."


Rep reply posted 2012-12-21
A rep from Canalsoundlight.com, CanalSoundLight, has responded:

“This customer did not answer and return our phone calls when we wanted to immediately inform her that we just sold out of the item she wanted. She called us back only a week after, which explains her claim "I wasted a week of precious holiday shopping time." On the other hand, we always verify every single transaction we get before we start processing it, if a customer does not answer when we call them, we ask them to call us back.”


5/5

2012-11-29

"Brilliant. Shipping was slightly slower than they said it would be, but it was free. And every other aspect of the experience with them was just about perfect."

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Verified
5/5

2012-11-21

"Real Pro/Canal hi fi is a very proactive company that makes sure their customers are satisfied.
After purchasing a Dj light which was defective, the staff there went out of the way to make it right. Many etailers just let you fight it out with the manufacturer, these guys went to bat for me. AAA+

Also they host manufacturer open houses which give the dj/musician a chance to sample goods
along with door prizes, another proactive way Real Pro is not your ordinary music store. Highly recommended establishment that stands out in the world's largest music store mecca-New York City.
"

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Rep reply posted 2012-11-29
A rep from Canalsoundlight.com, CanalSoundLight, has responded:

“We can't thank you enough for your encouraging review. We really appreciate it so much. We do get out of our way to help our customers in any possible way we could and make sure they are not just satisfied but happy as well and would do more business with us in the future. Whenever you are around the area, we wish you could find time to visit us. Happy Holidays!”


5/5

2012-06-13

"Realproaudio still has a stock of Stanton phonograph needles. Stanton has ceased production of cartridges and needles. Aftermarket products do not have the same quality.
Realproaudio has good pricing and free fast shipping. They earned 5 stars from me!
"

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5/5

2012-06-13

"I was impressed of the quick response and early delivery of the product..I had no problems with my items and will be sure to use Realproaudio again in the near future..."

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5/5

2012-04-13

"Excellent service. And fast also!"


4/5

2012-04-05

"Easy navigation and has one of the best prices online."


Verified
5/5

2012-03-20

"Here, you can talk to real people who work in a real store. You can try almost any piece of equipment before you buy - DJ Gear, Pro Audio, Lighting, Speaker Parts, and more. We are proud to serve the greater New York City area since 1977. We launched our website in 2002 and also do installations."

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Verified
5/5

2012-03-14

"I just purchased a pair of Vizi LED Spots and some accessories from RealProAudio.com and am extremely happy with the experience. The salesperson (Jeffrey) was super helpful, once I explained my needs he gave me many options to choose from in different price categories and explained the differences in great detail (this level of service just doesn't exist anymore). The pricing was very competitive and shipping was fast and easy, items received as promised, sooner than expected. I highly recommend them and will definitely buy here again!"

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Verified
5/5

2012-03-14

"Realproaudio was really easy to work with and the quality of equipment was exceptional. I also appreciated their responsiveness when I had questions on my order and willingness to 'go the extra mile' to make sure I got what I needed. "

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5/5

2012-03-13

"This was the 6th merchant that I dealt with trying to purchase the item I wanted. They performed above and beyond by wildest hopes.The called me with 30 minutes of my web order to confirm they had the item and that it would ship that day. I received the item on the expected delivery date. No hassle, no problems and they had they best price on the web by &200-$400. I would deal with them again and I would highly recommend them to anyone. FORGET Markertec these are the guys to deal with."

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