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I brought in a Gigabyte Laptop for a damaged hinge monitor repair. It's a $2500 machine. Was told it would take 3 weeks to repair. I was already not happy. Charged me $50 too look at it, and all they did was look.

3 Weeks went by and I called for my machine. Was told they were waiting on the hinge. Call back next week. So I did. Now it's a month.

This time I was told they had sent the computer to Gigabyte for repair and I should wait another 3 weeks. Are you kidding me, 7 weeks to fix a hinge. Of course I don'[t believe the extra 3 week story either. It's a stall for time.

So I called their head office and spoke to somebody that kept asking for the invoice number. I have a repair number, but noooo she wants the invoice number. I don't have the purchase invoice, and it's irrelevant for this.

She told me she could give me the number of the store to call. I told her why do you think I am calling you, because the store doesn't know.

So now I have to wait another few weeks, after which i am certain I will not get the machine back, and I will start legal action.

I got hold of the company that actually repairs the machine, by directly contacting Gigabyte. With the serial number, they were able to track the machine down. The computer was only sent to them on Jan 29, 20 days after I took it in for repairs. And all this time, they continued to lie to me as to the status of the machine.

Lucky now for me, the repair company will keep me informed as to the status of the repair and when they send it back to Canada Computers. I’m already concerned about what happens when they send it back.

This company takes stupid to the next level. I will never purchase or deal with them again.
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"While checking on the status of a stock transfer from their Halifax store to the Whitby location , I was told the transfer had been voided. The Whitby manager, Allan, admitted he was incapable of doing anything about it and had no suggestions as to what I should do next. It was left to me to call main office Customer Service (again) to make enquiries.

This directly refuted an email in which Rona, from Customer Service, said "We'll make sure to have it available before February 22, 2020. Thank you for trusting us. We'll not let you down. Thank you again for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs."

Well, they did let me down. They wasted two weeks of my time waiting on something that would never arrive. Had I not checked on it, I would not have known for quite a while. A subsequent call to their Head Office Customer Service was in vain as they offered plenty excuses and apologies but no remedy.

AVOID Canada Computers. They are unreliable. They are incompetent. They will waste your time."

"Waste of time ordering with this company. The item was backordered and they offered a lower quality product. I'm not the only one, looking at the terrible reviews on Trustpilot and other sites. Buyer beware."

"I gotta admit, all these neg reviews had me scared because I didn't see them until after I placed my first order but my fears were for nothing. I placed an order for a cpu, ram and board to be shipped. Not only did the items arrive quickly during the holidays, but they were able to cancel my cpu order before everything shipped out (all over email, no calls needed). Received the refund without a hitch.

My second order was for a AIO liquid cooler. This time the order couldn't be shipped so I asked if I could have my cousin pick it up for me who lives nearby. Spoke to customer service over the phone and they said they would allow it as long as I emailed the pick up location with some of his info (name and address).

All in all, they are very courteous, professional and gotta say patient as both my orders were a bit complicated. If I had only placed one order that went well, I would say I probably got lucky... but after this second smooth order, I'm gonna say don't let the neg reviews dissuade you.. They have competitive prices and great service."

"Need restructuration, staff dont know **** and are useless. It's typicaly like going to Maxi, you will only find the cashier."

"Imagine spending 4 hours, calling local stores, head office and customer service trying to figure out what's going on with your order. Imagine that at the end of those 4 hours, someone finally tells you there was an issue at the warehouse (flooding) and no orders will be treated until it's fixed, with no ETA.

So like a normal human being, you cancel the order and want to just make the purchase elsewhere, yeah?

Imagine waiting 2 weeks for your money, spending 2 hours on the phone to know what's going on, unable to ever talk to someone and the system terminating the call on you... twice.

Save yourself the trouble and deal with any other company. I'd sooner trust a crack addict with my money over them."

"After ordering (and paying) for a product I was informed by the CC about a substantial delay in delivery due to CCs back ordering inefficiency. I was offered an option to cancel the order with a full refund which I gladly did. Unfortunately, the refund of $261 never came. I emailed several times the customer support and each time I heard a story of "waiting for my banks billing cycle" (I paid with Visa).
I tried to call the customer support phone line - never got through even after 40 minutes waiting.
Looks like my only option left is the legal action to recover my money."

"Terrible customer service, spearheaded by condescending employees that seem to not care about their job and blame their own faults on the customer instead of admitting to their mistakes. I had two employees lie to me about their rewards program, firstly by telling me that I could not register for it in store (you can, even their website says so) and secondly by saying that a purchase I made with them was not valid for points (it was, and the points were later added AFTER I had to call their customer service line). Not only that, but they completely misdiagnosed an issue with my PC, which was caused by a faulty hard drive that they supplied me with, and stated that a reinstall of the OS was necessary. It wasn't, yet they still had the gall to charge me for the OS reinstall! Had they not sold me a faulty hard drive in the first place, the reinstall wouldn't have been necessary. Absolutely terrible experience and I will never be back. This is so disappointing as I specifically went to Canada Computers because I wanted to support Canadian company as opposed to a big box retailer like Best Buy."

"I live on Vancouver Island which allows me to buy SOME things online but I would have to pick them up at one of their stores. This, somehow relates to customer service or does it relate to take it or leave it, they just don't care.
Imagine what would happen if China were to adopt the same selling points.
Ok, I called their Vancouver store and explained to them that the items I wanted to buy were not available for "online" purchases. They told me that they would be available for online purchases "tomorrow". Needless to say, they weren't so I put it to them this way. I want to buy what you have to sell and I can't buy it because I have to get on a ferry, spend an additional 150 to 200 dollars, several hours to go to one of your stores which may or may not have it in stock by the time I get there ? Does this sound nuts or what ?"

"I don't know what all the hate is about, but for me personally, zero issue. I was looking to buy a new monitor seeing as NVidia decided to start supporting select freesync monitors on their gtx 10 series and rtx 20 series GPU's sure, I could of gotten it from amazon or Newegg, but I prefer buying expensive parts (I.E. anything over $600 before tax and shipping) from local stores. I absolutely refuse to do business with the ignorant people at Best Buy so Canada Computers was my only option. Unfortunately the monitor was DOA so I brought it in. After about 10 minutes waiting in line (relatively busy day) they tested the monitor and saw that it was in fact defective and they immediately went and got me a new one, opened it right in front of me, and verified that it worked processed the exchange and sent me on my way. Since that time I have gone out of my way to shop for my parts (expensive or not) at this store. Zero issues, zero stress, 100% satisfaction. I know that each store has there own mentality and I highly recommend buying it with credit card, testing it ASAP, and if defective returning it immediately. If you are interested I usually order on line, and pick it up at either the Scarborough location or if not able to, I have my brother pick it up at the Ajax location near his house. If neither store have it in stock then I go to Amazon or Newegg. "

"I want to give a zero but had to give a 1.
I purchased a brand new, in box, desktop computer yesterday from the store in Brampton (410 and Queen)
My 10 year old and I, we were so excited. We got it home. Set it up and quickly discovered we could not get into the computer. The screen showed that we needed a password for DEFAULT USER. I at first thought someone at the store could just provide one so the next day after work, I went there. Spoke with two men; They proceeded to tell me that I needed to bring my already set up computer back into the store as there is a defect they needed to fix (this is a brand new in box pc) After suggesting that perhaps a technician could come to my home to help fix they responded with ‘we are short staffed and I would have to wait until next week.’ They were completely unaffected by possibly losing a customer and pretty much welcomed the idea!
I went home called customer service spoke with a very nice man, he did try to remedy the situation - however I completely lost faith and trust in this company. I packed everything up and returned it to the store. Funny enough at the store,,, they were having problems refunding my money onto the MasterCard I made the purchase with just one day before. Strange that my money was Taken without a hick up.
After 5 embarrassing tries the associate finally was able to process my return.
As I’m waiting for my money to be refunded, I stumble upon this review page and practically laughed out loud, in shock at HOW MANY UNHAPPY CUSTOMERS THIS COMPANY HAS.
I wish I had done my research before this stressful ordeal.
PLEASE, PLEASE DO YOURSELF A FAVOUR AND STAY AS FAR AWAY FROM THIS COMPANY AS HUMANLY POSSIBLE.
I will never step foot in there again.
Thanks for reading, hopefully I have helped somehow.
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"One of our worst vendors, way too many restrictions to purchase items, these guys don't seem to understand how to deal with businesses. My biggest issue is we are no longer allowed to make corporate purchases in store and instead need to rely on the revolving door that is their business to business sales department. It's hard to remember a single order that did not have some sort of headache. Recently we were denied a purchase due to an outstanding balance however we never received any invoice to make payment on. Our company does millions in sales a year, this stuff is rarely this difficult with any other supplier. We buy as much as we can from Bestbuy these days but unfortunately canada computers is still a major source of desktops and monitors."

"Beware of Canada Computers.

I ordered some SSDs online and they have shipped it via Fedex. Except Fedex decides to come twice at the same time when I'm at work. Next instead of delivering it to a pick up location near me, they have decided to store it at a facility that is 18km away for pick up.

18km!!! The nearest store to me is 1.2km away from where I work. Can you imagine ordering something online and then having to go 18km to pick it up. Canada Computers actively f**ks over their customers and tries to save money shipping via Fedex. Fedex is not good for the customer and only good for their Company. Its better to buy from Newegg, Bestbuy or any other Company than Canada Computers. Their name brings shame on our country. DO NOT BUY FROM THEM!!!"

"I had purchased a pair of Razer Kraken TE headphones, which were a nightmare to install, but I had them up and working when within the first 15 days, the volume button stopped working. Manager at the store took the return with no issues at all and direct exchanged me a new set of the headphones. He also upsold the direct replacement long-term warranty, but to be fair at that point I think it's called for."

"My latest transaction is going to be my last with Canada Computers. Up to this point in time I have been quite happy with the in store experience I have had, but this experience has soured my beyond compare.

I have cancelled my order and was told that my credit card has been refunded. I am home sick and traveling the rest of the week. I ordered the D-Link COVR-3902 mesh wifi system online after calling the store first to ask if I could pay for it with my visa and then have my wife pick it up. I was told I needed to order online, which I did and then sent my wife to the store, after calling the store to verify and let them know she was coming. When she got there, with your confirmation email on her phone, they refused to give her the router because she did not have my corporate credit card and my identification.

I do not understand how that would have made any difference, as she was not me and is not authorized to use my corporate credit card regardless.

At no time did the people I called at your store let me know that this would be an issue and they made it impossible for my wife to pick it up and delayed her to deal with her mother.

I am extremely disappointed in the lack of customer service offered and the only thing they were willing to do is either have me come in, which I would have if I was able, or refund me the money.

We chose the latter and I will be purchasing all of our companies technology elsewhere.

You have a training issue at the store and you need to deal with it.

As a business owner, I would have fired both of the employees (the manager who my wife ultimately dealt with and the original employee) on the spot.

Ben Baker
President
Your Brand Marketing
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