"T!hanks for the ease of ordering and the speed of shipping the mats for my 1962 vw Bus. They look great! Will be ordering a few more parts to get it back to original shape. Happy Happy Happy!
1"
"Love ordering parts for our 1968 Beetle Bug very courteous staff shipping is always on time"
"All my orders are being on time and complete, good help over the phone also."
"Found the items I needed and they were shipped quickly.
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"Found the parts I needed - ordered the parts - and received the parts on time! Great service."
"I have made a few purchases from them and I haven't had any issues at all. The website is very easy to navigate and has plenty of information on the item description. Shipping is also very reasonable and fast. Definitely will be purchasing more from them for my 71 Super Beetle restoration! "
"I HAVE ORDERED SEVERAL ITEMS FOR MY 1971 SUPER BEETLE PROJECT AND EVERY ORDER, WITHOUT EXCEPTION, HAS BEEN AS DESCRIBED AND DELIVERED ACROSS THE CONTINENT IN A TIMELY FASHION. YOU CAN BET I'LL CONTINUE DOING BUSINESS WITH JBUGS!"
"great people! Staff is extremely knowledgeable! Would definitely order from again..."
"Every order Ive submitted has been on time or has reached my doorstep early. All parts accounted for and in excellent condition. "
"Friendly staff, great prices. They are always ready and willing to help."
"Sep 14, ordered tail light assemblies for my daughters 74 Super Beetle. I noticed that they seemed not to be a heavy duty as the ones I was taking off. Here is where the problems began. I installed the base pieces on both sides when I began to install the lamps the plastic holders began to fall apart. The grommets that seal the wire open fell out as well. Nothing I could do made them stay in. JBug will not let me return them so I'm out of a few buck. Think I will stick with ebay and local places from now on. No more JBug for me."
"I've used JBugs several times. Most parts have been good, and the WCM Window rubber is great. (Empi stuff is cheapo no matter who sells it) Only had to return one part on a previous order due to a mis labeled box. One phone call and they sent the correct part and a prepaid shipping label to ship the other one back. No complaints here, I'll be ordering again. "
"i have recently started to restore a 1970 std. beetle and have ordered parts from j-bugs and have been very pleased with the service and products"
"I bought interior door panels for a '74 convertible beetle. I made sure I ordered the right one. The ones shipped were for a standard beetle, so here I sit with my door torn apart, interior prepped and no panels. This car was supposed to be a surprise 16th bday present. Not likely to get finished in time now. "
"I purchased carpet for my son's VW Bus as a Christmas present. We never opened the box because he had decided that he wanted to do custom carpet himself. Anyway, not only did I have to pay the shipping back, but because of the holidays, the 30 day return time went over and they would only give me store credit.
Already unhappy with the circumstances, they never sent any acknowledgement that they received the carpet back (that I had to pay shipping for) until I complained. They emailed that I have a credit, but there were no instructions of how to use the credit or what I should do. We emailed back and forth for two months until I was able to get free to call. I spoke to "Sam". Sam very politely told me the equivalent of "tough shit, to bad for you." when I complained about the customer service and asked for a credit because I didn't want to do business with them anymore. "I can send you $200 worth of valve cover gaskets if you want." the weasel said to me in a snarky voice! WHAT AN ASSHOLE!!!
Now I find that their prices are astronomical and I have no choice but to buy from them because they won't issue a refund to my card, or send me a check. I may just let them keep my money. I'll get it back with the satisfaction that I will blog my ass off to hurt their business. "