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2/5

2003-08-06

"Placed an order on July 27, 2003 and still haven't received my package. I e-mailed them for an update and got no reply. So far, this company is disappointing me. I'll wait and see, and post updates.

Update: Received package after 2 weeks. Unfortunately, they sent me the wrong colors. I didn't bother calling and having them fix it since it might take a long time again.
"

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5/5

2003-08-06

"Ordered on 07/30/03, chose the free USPS shipping, recieved order 08/05/03
Very satisfied, will order from them again.
"

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5/5

2003-08-01

"Sorry for the delay, callcct, just found my invoice :)

This is a great company. We needed an Svideo cable, and Pricewatch pointed to them as having the lowest price ($2, free ships). There resellerrating then was 9.00, very high. When we ordered, the site stated that the minimum order was $5 (very understandable, considering shipping was free and the cable was so inexpensive).

So we tossed into the Svid 6' cable an order for a USB 2 cable 10' for $3.45, totaling $5.45. Then we proceeded to order with the free USPS shipping option. When the package arrived, everything was very much in order, the shipping was fast, and the envelope said $1.78 on it!

I wonder how much/little profit they get per order, but with excellent prices on cables and with free shipping, they rock!

GoCCT!
"

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N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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5/5

2003-07-28

"Ordered three USB 2.0 cables from them on the 23rd. Had them ship FREE Us mail, and the cables showed up on the 26th. Will buy from them again for sure."

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
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5/5

2003-07-20

"Great prices for cables, much lower than the local retail stores. Free shipping by US mail. Products work great. A+++ seller. Highly recommended."

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1/5

2003-07-17

"I placed an order from Cables & Connector Technologies on July 3rd for various cables and adapters totaling approximately six dollars. I have been patiently awaiting the arrival of the merchandise since then. It is now July 17th and I still have not received anything. Upon checking the order status on their web site, I see that they still have not shipped anything. Fourteen days after placing the order, they are still "processing." No phone call or email attempt was made to let me know that this order would take over two weeks to ship. When I attempted to contact them by telephone, I was greeted with a message stating that they would be closed Thursday and Friday, so now I will have to wait until Monday before I can even reach them. Needless to say, I will never order from them again."

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Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-07-02

"outstanding company. ordered 1000 ft of CAT5 cable on a sunday night, it was at my house on tuesday. will definetly order from them again! "

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5/5

2003-06-24

"On Tuesday, June 17, 2003, I placed an order for 2 Y-Power Splitters(Item #YPS-D5.25), and a nice little Multimedia Keyboard(Item #KB-MCK-800PS2). I recieved my order on Monday, June 23, 2003. The Y-Power splitters were of good quality and just what I'd been needing since I replaced my PSU. The keyboard I was sent, however, was not the model number which I had ordered, being Model No. MCK-600-02, an internet keyboard with no multimedia function. I just e-mailed info @callcct.com to try and remedy this situation and will keep this updated as to response.

Update: 06/24/03
Called the company today and talked to a representative. He seemed genuinly upset that they had made a mistake, and said that he would ship out the correct keyboard today. And to my great surprise, he said that I could keep the keyboard thaey had sent me by mistake, as it would cost more to send it back than it was worth. I am very satisfied with this company and will be doing business with them in the future.
"

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

5/5

2003-06-19

"I've only ordered from CCT once. IMHO they provided exceptional service and value.

I was shopping for VGA cables and Cat5e 100BaseT cables. I found everything I needed on their website except that I was hoping to find 3' extra-shielded VGA cables and they only had 6' ones. I placed my order around midnight. In the box where it asked whether I found everything I wanted, I noted that I had been hoping to find 3' VGA cables.

When I received the automatic email confirmation a few minutes later, I realized that I had accidentally ordered 5' Cat5e cables instead of 3' ones. I replied to the confirmation letter and asked for this change.

My order was shipped the following morning and arrived in 2 working days as promised. Not only did they substitute the 3' Cat5 cables per my email, but someone evidently noticed my note saying that I had hoped to find 3' VGA cables, and substituted them for the 6' ones (at a lower price of course). The shorter cables are a big help in my crowded little office.

In addition, the prices were excellent. I will buy from CCT again and do not hesitate to recommend them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
N/A
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-06-15

"I ordered a few cables & mouse pads on the 5th of June arrived today on the 14th of June used free USPS shipping for my order it came in complete and correct packed very well.

I will order from this company again in the future everything was perfect the prices where the best I saw on the web and I did search a bunch of website plus free shippinh you can't beat it.

Keep up the good work !!!!!!!!
"

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5/5

2003-06-12

"Ordered a few cables and used free US shipping. Everything arrived within 5 days (excluding Sunday). Incredible prices. Customer service seemed fine after I inquired about the status of my order.

Would definitely order from them again.
"

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1/5

2003-06-03

"This is a perfect example of how NOT to do business. I had ordered from CCT many times in the past and gotten great deals and fast service from them, and after this last order I was set to leave a positive comment here about their site. But they changed.

My last order in January was for a blue floppy cable. The site said it was in stock. I authorized the credit card payment, and soon after their order tracking information said that the IDE cable I ordered, and the floppy cable, were both shipped. However I received a package containing only the IDE cable. I inquired and they told me they were out of stock (when the site had said first of all that the cable WAS in stock, then that it had even been SHIPPED to me!) Now, after many frustrating e-mails with the rude and worthless CCT staff, I'm convinced that they never intend to deliver the floppy cable I ordered. They told me to give them 10 weeks to straighten things out, well it has been 20! I will never do business with CCT again and I don't recommend anyone else do either.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-28

"I ordered a 1000ft of cat5e cable and some connectors, found them on pricewatch, very good price, I think they were close to being the cheapest, did some research on them on resellerratings, wasn't disappointed, free shipping, got here quickly, highly recommend"

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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-05-23

"Great experience, ordered last weekend, got it today, free shipping, $1 item!"

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5/5

2003-05-22

"This is my second time ordering with this company and both times have been great. I placed the order over the weekend and it shipped out monday arriving today (wed.). I will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability