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1/5

2012-03-30

"Extremely disappointed in this company! Communications between customer and salesagent(1st salesman went on Emergency Leave and 2nd person ignored all phone and email contacts until we called owner) was practcally non existent and between the Installation Dept was terrible!
This company subcontracts all its work! The salesman never took any drawings for our MBR remodel and relied on all my measurements and drawings to do the job for the remodel.
The Installation Dept did not allow for a final visit to finish any unaddressed items in the remodel and argued with us about "the final work not being written in the contract". Moulding was left unfinished, gaps in the floor and shower pan were very evident, no caulk around seams.
The Corian shower template was not done correctly. The vanity top was not done correctly which made the sinks way too close to the walls so mirrors and lights were actually touching the walls not centered.
I must give "kudos" to all the subcontractors EXCEPT the Corian template company, aka StoneCrafters,Inc. While the installers did a bang up job creatively fixing the mistakes the Corian was cut to small and as stated above the vanity top NOT drawn or sized correctly.

The initial vanity top material, Quartz, was not as selected in Showroom.
But the Sales person we dealt with, Faith, went out of her way to get us what we wanted. BUt I must add that the Installation dept, Lisa and Allison were somewhat adverse to helping us out in any way and blamed it all on the Salesman and material selection.

Again the Sales and Installation coordinators never contacted us about any follow up work nor did they communicate effectively the entire job. The job was to take 4 days according to the Salesman but took 10 weeks on an very small MBR.

Just plain lousy communication and very unfriendly Cabt Discounter employees to deal with.
I would not recommend Cabinet Discounters to anyone at all.
Yes their prices were the lowest we got of 4 estimates but the handling of the job was sub par.
"

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