"Ordered a fishing pole on Monday and paid for express shipping. Order said it would arrive by Friday. Well today is Friday and the item barely got shipped. Called customer service and explained that I paid for express, all they said was “well they better ship it ASAP! Anything else I can help you with?” Lol like seriously, come on guys. Terrible customer service. Shipping times are terrible despite paying for fast shipping. Dont pay for fast shipping and dont expect for item to be shipped out next business day.

At least I got a good deal"

"I bought a pair of Rocky hunting boots that I only wore 2 days a year (at most). I know they have not been worn 5 times - the shoe strings still look like new. On Monday, the day of deer season in PA, BOTH boots fell apart. The leather portion came apart from the sole on BOTH boots the same day. There was clearly a defect in the boots. When I took them back to Cabelas to get a replacement, they told me it was past the 90 days so I could not return - end of story.

Cabelas is not the cheapest store to shop and I always thought that they would take care of their customers if anything went wrong. Boy was I wrong. The 'customer service' in Hamburg PA could have cared less if I was **** off or not. Not her problem. Store policy was gospel.

Well, was going to buy a new $2,000 hunting blind when I got new boots but needless to say that did not happen. Got the new blind directly from the manufacturer. VERY DISAPPOINTED AND WILL NEVER SPEND ANOTHER PENNY AT CABELA'S. BUYER'S BEWARE!!!!!!!"

"I placed and order (248280018) from Cabela’s the day before Thanksgiving when all the pre Black Friday sales were on going. I ordered a bow as a Christmas present (not for me) that was half price.
Then a WEEK (not a day or two) later I was advised that my order has been canceled via email. So I called and was advised that the item was no longer available and that Cabela’s does not substitute items. But that they would sell another bow of equal value for about $150 more than the one I had ordered.
If I was told within 24 hrs. that the item was no longer available then ok. But a WEEK??? I can’t believe that a week is acceptable to this company.
Now all the sales are over and I’ll have to pay $500+ to obtain a similar bow. Of course it will not be from Cablea’s, nor will I ever buy from this Company again. (funny thing is last night ((before I received the email cancelling my order)) I put in “my cart” with Cabela’s a reloading press to buy- not now).
I can’t believe that a WEEK is acceptable to this Company.
So instead of selling me a similar bow for the same price (would not make much) and keeping a customer they lose one forever.
"

"I had to contact customer service due to an error in the listing for a product I purchased. Customer service promptly corrected the issue and honored the sale as advertised in the erroneous listing. It's sad to see all the negative reviews for a company like Cabela's. In my case, they definitely did their best to keep the customer happy. I look forward to shopping with them again in the future. The price was excellent on the purchases I made and the items were delivered promptly."

"Ordered a Bushnell Trophy 800 Rangefinder that they had on sale on their website on 16 November 2017, received an email on 21 November saying they cancelled my order (order number 248065018) saying they don’t actually have the item. Was supposed to be a Christmas present for my son. I ordered this model vice one from another store that was also on sale because it was a better deal, only now I have nothing and the other one is no longer on sale. I use to purchase almost all of my hunting gear from them but that has now changed. They have lost a loyal customer."

"Made a 400 dollar order on Nov 1/17. Called Nov 17 and phone representative told me it was all being sent out that day but also mentioned that it wasn't even processed yet. Called four days later and next phone representative told me that only half my order was sent out and could not even answer when the remainder of the order will be sent.
This is the most ridiculous online order I have ever had to deal with and I order from ebay and amazon all the time. I get international orders from Asia quicker than Cabela's.
I would highly recommend not to order from this company as they don't care one bit about their customers and they also don't care to resolve issues. I asked to talk to a manager and the representative told me there is nothing a manager could do for me.
Terrible company and liars working in customer service.
If I had the choice, I would give them zero stars! "

"Cabelas unfortunately doesn't get it. In this highly competitive on line sporting goods market we need to make the customer experience a good one. Good service, fast shipping, timely notification, and an ability to immediately correct a problem. Unfortunately Cabelas lacks all of these skills. I at unfortunately because they sell good products at good prices. They just do not possess the skills and employees to accomplish online what you find in the store. That will make them the loser in the online market. I highly recommend you purchase in their stores but absolutely avoid any on line purchases unless you like aggregation, grief, and a terribly long disappointing g process. Heed the warning!"

"I placed an order from my Cabelas account on a TC Compass rifle on October 8 2017, today is November 5 2017, as of today still no word of a pending arrival date or even if my order will ever get filled & all after I have contacted customer service 4 times! Their response is, it’s backordered. They have only offered to cancel my order! I have been a faithful customer of Cabelas for several years spending between 35 grand & 50 grand with my Cabelas black card every year. I’m done!!!!
I will never recommend Cabelas for anything "

"We were leaving for Hawaii and I needed new shorts. I waited too long, so was willing to pay extra for next day air. Immediately upon ordering, within 3 minutes, I decided to change the shipping address to my business so there was no chance of not receiving them as there is no one home during the day. Customer service could not help, and transferred me to a Corp. Customer assistance rep. She said she would get it changed. I checked the following day, and nothing had been shipped. I called again and insisted that they had to ship that day, even to the original address and if that could not happen then cancel the order as we would have already left and I didn't need shorts for the winter in Idaho. Nothing happened. A week later I checked and saw that they had just shipped, and to the original location. When we arrived home, a neighbor said she saw the box on the step and picked them up. I called customer service and told them I would still keep the shorts, but thought they should refund my $37 next day air charge. They refused and said they would only refund $23 as that was the difference between regular and next day air. I responded that my order was large enough that it qualified for free regular freight so I thought they should refund the $37. They refused and told me to have a nice day. 25 years of being a customer, and strong Cabelas Visa customer is lost due to that attitude and $14. I'm out period. I'm also dropping the card and have applied for a replacement. I want nothing to do with this company. Have a nice day."

"Ordered a ladder blind, when it arrived I opened the box and pulled out the parts and realized there were missing parts , I called customer service and the young man said ( what do you want from us we don't carry extra parts, take it to the nearest cabelas(4 hours away) to exchange it, I just wanted the missing parts, or return it, but we are out of stock and won't send you another one, I asked if they could send me one that is close to the one I ordered and I was told no, I said I would send it back and for him to give me the address and I was told to go on line and I could find the address to return it and after they receive it it would take 4 to 5 weeks before I would receive my money back, never again will I buy anything from cabelas"

"Ordered a generator with express shipment. It did not get delivered. Three business days after the delivery was supposed to have taken place I called and cancelled the order. Getting my account credited is worse than pulling teeth. I was told that credit was going to be issued that afternoon after agent was able to route item back to shipper with UPS. That never happened. Called two days later and was told that account was being researched. Asked to speak with somebody else and was told it will take six days to get my money back - we'll see.
Don't trust them - will never shop there again."

"Ordered a gun from Cabela's online. Instructions are to pick up at firearms counter. Went to pick up order at firearms counter, took a number, waited. Was told I had to go stand in the firearms checkout line. Waited again. Background check was "delayed." Was called one week later and told it had gone through and I could come pick up my order. Went to checkout counter, guy brings the gun out. I ask if I can also get the rest of my online order (ammo and holster). Was told no, you have to go to customers service for that. Then the guy says he can't give me the gun because the billing address of my credit card doesn't match what's on my drivers license. Never again. I will shop anywhere but Cabela's."

"Never again! Overnight shipping not true."

"First time visiting Cabela's store but have been online customer/card holder for years. Would have purchased a gun if I could have found employee interested in selling me one. Waited at counter for assistance but no one acknowledged that I was there. Kid working register was super rude almost hostile when my credit card didnt "read" when swiped first time. Second time I tried it, it went right thru. This young man clearly needs training as he was rude to all customers around us as well. We drove an hour just to visit Cabela's store. Won't ever make that mistake again. Shop at your own peril at So. Denver location!"

"I purchased an 8 person Alaskan Guide Series Tent about 4 years ago from Cabela's. I was elk hunting this last fall with the tent in Wyoming and there was some bad weather. The tent was set up well with all stakes in ground, rain fly stakes in ground and guy wire ropes staked. The tent collapsed and 3 of the 6 main poles shattered or broke and the vestibule pole broke. Where the poles broke it ripped the tent. I took the tent back to the Sun Prairie WI Cabela's store. I told them what happened they determined the tent broke under conditions of normal usage(btw, another identical cabela's tent was set up not far from me but did not collapse I assume because it was sheltered a little next to a camper). They said it had a lifetime warranty and they would cover the tent and pay me or give me store credit of $223.00. I paid 599.00 I believe when the tent was on sale. I think the tent usually sells for $699.00. I said how can that be? They said they would only pay me the lowest price they ever sold the tent for. I have looked at those tents for years and for the past 10 years or better they have never sold for $223.00. the 4 person tent is currently on sale for $349.00 and the lowest I have seen the 4 person tent on sale for was $299.00 over 10 years ago. I paid for the tent with a Cabela's Visa when I bought it so although I did not have my receipt, there is no question it was purchased from Cabela's because it is a Cabela's brand tent and they can look up on my account what and when I bought it and what I paid for it. Which, they refused to do that when I suggested that they do that.

I have been a loyal Cabela's shopper for years. In large part because of their reputation of standing behind their product. I can say now, that I was sadly mistaken about that and they do not stand behind their lifetime warranty products like they claim to."