"I bought a handfull of items in the Bargin Cave on a trip out that way. Sing on the entrance stated certain % discounts with tags marked with a certain color. Once I got home a few hour drive away I opened my new gear and realized they never took the discount at the reqister. I had a friend in the area take pictures of the sign which clearly states that discounts will be taken at the register. After a handfull of emails with Cabela's and sending them pictures, they said oh yea that discount is new and was not the same when you purcahsed your product. Really? each month you change the signs and add verbage to say discoutns to be taken at register?? I did get a $10 online discount but requires me to purchase something. I would have rather had the $40 that I was suppose to have discounted. Never plan to go back since the drive is over two hours. I suppose a couple hundred dollar purchase does not mean much to them."
"Trash Company with a butt-load of not caring about the minority percentage, like me, that gets screwed around with losing 2 out of 3 orders that was placed 5 weeks ago. I placed 3 different orders of fishing line 15 days apart from each other AND ONLY RECEIVED 1 ORDER out of the 3. Customer Service claims "IT MUST HAVE GOTTEN LOST". 2 out of 3 orders lost? How does that happen? USE BASS PRO SHOPS! A MUCH, much MORE PROFESSIONAL, RELIABLE, and they take care of "ALL" their customers, not just some of them."
"bought stuff online for 20 dollars and was charged 75 for it...."
"I never placed this order & these crooks charged my Credit Card and shipped some slippers to a 3rd party in Hawaii via next day air charging $50 for shipping alone. By the way I lives in North Carolina and my Card Billing Address is in NC. DO NOT give them your CC# Looks like they use your CC# at a later date when you never expected for something you never ordered. It was too late for me even to dispute and they gor my $$$."
"I am also a victim of having email released from Cabelas I did not even get an apology . Stay away!"
"Bad company with bad customer service. I could understand they cancelled my order since their price error, but they could not spread my email address to others. Since last night, I got more than 20 junk/spam emails under the name of "Your recent Cabela's order?". One spam is even from NIGERIA. When I talked with their customer service and complain about it, I was told that "I am very sorry that this happened. However, by providing your e-mail address to any web-based company, you are at risk for receiving spam." And what's all they could do only "We are taking responsibility of this error and have sent you an e-mail regarding the error. "
Feel so disappointed with the vendor, and be ware you are taking your own risk to leak your personal information like emails with others when place order with this vendor.
"
"Be cautious not to accept the recommendations and advice of their so-called “Outfitters.” When I did on a relatively inexpensive item ($30) at the Lacey, WA store … the manager Jon would not stand behind a purchase made on the recommendation of one of his employees … Even given the fact that I was going to purchase another $125 worth of product that day. Cabela’s has lost a customer that has spent more than a $2000 this year alone for the sake a $30 exchange. Too many other places to take my business … I would recommend you consider other merchants as well."
"i have been a customer of herters, gander mountian, and now cabelas, there was a day when buying something from them meant it had been tested by buyers that would eliminate poorly working products before they got either a cabelas name on them or would never make it on their shelves. that is no longer the case over the last 3 years the quality products have dissapeared slowly but surely only to be replaced by products that over state their capability, for instance the laast thing i bought was a 120 lumen led flashlight which when i compared to a coleman flashlight of 107 lumens at half the price was not even close to being half as bright wow im again very diss at the cabelas name"
"I have placed an order with Cabela's Canada over the phone.
The total was clearly communicated to me (after subtracting the value of the gift card) but they have charged me $25 more on my CC because they "forgot" to subtract the gift card.
Lucky me that I've noticed this on my CC statement.
It's like a thief saying sorry when caught.
They have promised to return the money but can I really trust them? You better avoid them."
"Fast shipping & nice t-shirt. Will do business again."
"terrible deceptive business practice, without telling my life story, dont do business or at least be cautious with this company."
"I am still attempting to get a Smith and Wesson BodyGuard 380 from Cabela's, Glendale Arizona which was advertised in their April store flyer and online.
My first complaint is that when I went to the store they said that they had no stock and had not had stock of the gun for over 5 months. The "CLERK" would not check other stores or offer a rain check.Said Smith and Wesson was behind on filling orders. I went to Customer service and was told the same thing. No rain checks, no special orders. They had sent me a Cabela's money off coupon, and S&W was advertising 12 months no interest when using the Cabel's card.
I was so hot by the time I got home, I went to the Smith and Wesson site... They offer the GUN for 399.99 suggested RETAIL... Cabela's SUGGESTED RETAIL WAS 499.99.... Talk about deceptive advertising and poor service! Well that was back on APRIL 3 2011. Phoned the customer service line, sent emails, and have even chatted on line asking whats the deal......
I was told that they had stock at other stores, by email and I have turned this over to the Attorney general...
Guess what... They are running the same Gun on sale with no stock, again ... What an operation!"
"I have placed a couple orders through Cabelas and have always been happy. Their prices aren't the best, but they had what I needed. Shipped fast and received my order without any hitches."
"as an ex-employee of the one of the call centers, I feel bad that you've had such a bad experience with (what used to be) "us". I will give you a little background as to what happened this past fall, and I'm not trying to throw anyone under the bus, just stating facts.
In April(?) of 2010 Cabela's was starting to switch the customer file history and order taking software from an efficient DOS-based program to a "new and improved" web-based software from Oracle. Throughout the summer, the new software was constantly in a state of turmoil with it going down/freezing for hours, sometimes DAYS at a time. In October of 2010, in the height of hunting and the start of Holiday shopping, the powers that be decided to go with the new software 100%. What happened? offline ordering for 3 weeks. That means your order was taken, but there was no price adjustment on sales, the order taker had no idea (not their fault) if your items were in stock, and couldn't verify total due to shipping and sales tax not being computed. Your customer files were therefore not accessible and the returns dept had no choice but to sit on the returns until the system was running. After a VERY ROUGH 3 weeks, the system was at least working, but by then the damage was done. Returns were a month behind, which makes refunds a month behind. Customer service calls were through the roof. It was/is nearly impossible to catch completely up with what happened in the 6 busiest months of the year.
There were a lot of customers that had a legitimate beef and to those of you, I am sorry. As for those of you trying to get a complete refund for a pair of socks that are 3 years old: SERIOUSLY?!?!?! they're 3 years old!
As for me, I moved to a city that doesn't have a call center to work in, that's why I'm an EX-employee."
"This is by far the worst merchant I ever dealt with. They managed to incorrectly process BOTH my purchase and my return. After five or six phone calls and two weeks, my credit is still not posted to my account. Do not deal with them!"